BMC Remedy Developer / L3 (ITSM & CMDB)

Role Overview
We are looking for an experienced BMC Remedy professional to lead the development, administration, and integration of the BMC Remedy IT Service Management Suite, with a strong focus on ITSM and associated modules. The candidate will be responsible for meeting customer requirements and driving implementation of additional functionality across the Remedy ITSM landscape.

Responsibilities

• Hands-on development and administration of BMC Remedy Helpdesk, Atrium CMDB, ITSM, ARS 8.x/9.x, and ITSM Suite Web Services (SOAP/REST)


• Work on Smart IT and Smart Reporting


• Write efficient workflows


• Perform maintenance across Development, QA, and Production environments


• Make configuration and administrative changes, including updates to foundation data, roles, permissions, and CMDB configurations


• Develop the CMDB to incorporate Configuration Items (CIs) into the federated BMC Common Data Model, ensuring relationships between CIs are fully mapped


• Propose and implement architecture for custom integrations


• Diagnose and remediate issues within Remedy ITSM Change and Service Management


• Resolve complex issues and implement projects at an advanced technical level


• Create/modify ARS objects for enhancements and bug fixes


• Provide after-hours and weekend support as needed


• Deploy BMC Remedy Asset Management and work with IMAC processes


• Integrate Remedy with other applications (e.g., Netcool, CRM, provisioning software) using Web Services and/or AIE


• Translate business requirements into technical design documents


• Prepare HLD, LLD, use case diagrams, and process documentation


• Create process, data, and workflow models, including third-party component integration

Qualifications

• B.Tech / B.E / BCA / MCA


• Minimum 6+ years of Remedy development experience with large-scale Remedy ITSM environments

Candidate Profile

• Strong understanding of BMC Remedy architecture and its components


• Good knowledge of the Common Data Model in BMC Atrium CMDB


• Solid grounding in ITSM and ITIL processes


• Experience with BMC ARS API, CMDB, E-mail Engine, Web Services, LDAP, and SSO integrations


• Exposure to BMC Analytics and BMC Atrium Orchestrator


• Experience with BMC Atrium Integration Engine and Atrium Integrator


• Comfortable working in production support environments requiring troubleshooting, RCA, and deployment ownership