Boutique Head

This role is for one of Weekday’s clients
Salary range: Rs 1000000 - Rs 2200000 (ie INR 10 - 22 LPA)

Min Experience: 10+ years
Location: Ahmedabad
JobType: full-time

1. Scope of the role

Responsible for the Retail Sales, Customer Relationship Management, Store Operations, Customer Experience and People Management

2. Job Profile

• Achievement of store sales targets as per plan for retail metrics like UCP value sales, bespoke revenue, conversion & repeat customer, average ticket size

• Conduct home visits, new collection introduction, and reduce dormancy by direct connects, customer profile enrichment after meeting the customer

• Curate experiences in coordination with Privee for birthday/ anniversary celebrations of key customers outside or within boutique

• Tap into repeat customer network by planning and executing events in-store or external with support of repeat customers

• Maintain efficient store operations through morning meetings, store upkeep and VM, grooming score, commercial compliance, SOP compliance, stock rotation

• Ensure exceptional customer experience through CRM updation for product related NPs, CRM fill rates, ZPP enrollment, NPS surveys

• Lead store team by motivating, coaching and training staff, conducting quarterly review and feedback

3. Key Deliverables

• Retail Metrics

• Repeat Customer and Customer Relationship Management

• Store Operations & Customer Experience

• People Development

4. The right person

• Graduate with 7-11 years of experience in luxury retail sales, and minimum 5 years in Fine Jewellery Industry

• Exposure to local retail marketing / promotion activities and customer experience management will be an added advantage

• Behavioural Competencies: Customer Centricity, Delivers Results, Interpersonal Effectiveness, Building Effective Teams.

• Functional Competencies: Business Acumen, Product Knowledge, Commercial Acumen, Sales Planning, Process Orientation.

Must-have skills

luxury retail sales, fine jewellery industry

Good-to-have skills

local retail marketing, promotion activities, customer experience management