BPO Associate Director

Sales Enablement & Support Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services. Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices. Assist in pricing strategies, cost estimation, and solution design for prospective clients. Client Engagement Participate in client calls and meetings to articulate service offerings and address technical queries. Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly. Market Intelligence Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making. Identify new opportunities for growth within the medical coding domain. Team Leadership Mentor and guide the sales support team to ensure timely and accurate deliverables. Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations. Compliance & Quality Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements. Maintain up-to-date knowledge of ICD-10, CPT, HCPCS, and payer guidelines. Bachelor's degree in Healthcare Administration, Life Sciences, or related field (Master's preferred). 10+ years of experience in US healthcare domain with strong exposure to medical coding services. Proven track record in sales support, pre-sales, or business development within healthcare outsourcing. In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks. Excellent communication, presentation, and stakeholder management skills. Strong analytical and problem-solving abilities. Experience working with US healthcare providers, payers, or RCM companies. Familiarity with sales CRM tools and proposal management systems. Ability to work in a fast-paced, deadline-driven environment. Strategic Thinking Client-Centric Approach Leadership & Team Management Technical Expertise in Medical Coding Negotiation & Influencing Skills