BPO Associate Director

Provide expertise and guidance to the team on administrative and process aspects. Provides input into goal setting and provides performance feedback Ensures team is meeting or exceeding contractual and service level obligations to customers 12+ Years of experience in Banking BPO is preferred. Must have Transaction Monitoring - KYC, AML, Financial Fraud & CDD Experience. Minimum of 4+ years of Team handling is a Mandatory with the minimum team size of 50+ Must have exposure on Automation Implementation. Preferably with Screening, Mortgage, Fraud Investigation, Transaction Monitoring or Account Operations experience. Prefer to have ACAMS certification. University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates Excellent people management and interpersonal Skills Excellent influencing Communication skills Strong analytical/problem solving skills Strong knowledge, understanding and application of project management principles and methodologies. Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM Ability to communicate (oral/written) effectively in English to exchange information with our client.