Job Description - BPO Business Support Senior Analyst
Develop functional specifications and business cases for new initiatives \nConduct data analysis to support decision-making and provide actionable insights \nCollaborate with IT and other departments to ensure solutions meet business requirements \nFacilitate meetings, presentations, and workshops with stakeholders \nCreate and maintain project documentation, including process maps, user stories, and test cases \nAssist in the implementation and testing of new systems and processes \nMonitor project progress and report on key performance indicators \nSupport change management activities and user training\n
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