BPO Customer Care Collections Senior Associate

Req ID: 286238 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Collections Senior Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Roles and Responsibilities:

Individuals here have a well-rounded knowledge of the policies and procedures for their work area.

Their work may require discretion and independent judgment for nonroutine matters.

However, the primary focus of work activity is predominately routine.

They may make policy recommendations to their managers and be an escalation point for less experienced team members.

Takes escalated calls from providers/callers.

Develops tactical and operational plans to achieve key milestones in the project.

May coach and mentor less experienced team members.

Assists in preparing SOP for new process.

Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.

Identifies and resolves issues around nonstandard pending transactions.

Requirements:

Typical Years of Experience - Typically requires 2-4 years of relevant experience.

Minimum Education and Certifications: High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.

Skills:

Solid computer skills.

Strong communication skills.

Strong customer service skills.

Strong attention to detail, time management and organizational skills.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.