BPO Customer Care Collections Senior Rep

In these roles you will be responsible for: Achieving departmental objectives by meeting contact and sales targets and tracking and reporting sales results Maintaining customer information by obtaining, entering and verifying required data Reviewing documentation to ensure it meets insurance guidelines for creating certificates of medical necessity Validating recurring orders in the system for order placement and tagging accounts for approved processing and order placement Accepting patient referrals from hospitals through online portals, email notifications or calls and routing the accepted referrals to the nearest or associated local centers Ensuring successful transactions resulting in the delivery of necessary medical equipment and supplies. Listening to call recordings to ensure scripts are read verbatim and confirm patient information Ensure quality service by adhering to company policies, procedures, and compliance standards Ability to work regularly scheduled shifts from Monday-Friday 5:30PM to 3:30AM IST or rotational shifts from Monday-Sunday with weekly offs University degree or equivalent that required 3+ years of formal studies 1+ year(s) of experience using a computer with Windows PC applications that require you to use a keyboard, navigate screens, and learn new software tools Ability to communicate (oral/written) effectively to exchange information with our client