BPO - Customer Service Executive

• Handle customer queries via phone, email, chat, or ticketing systems (based on process type).
  
• Provide accurate, valid, and complete information using the right tools and methods.
  
• Resolve customer complaints with patience and professionalism.
  
• Meet performance targets including quality, customer satisfaction, and productivity.
  
• Maintain customer records and process documentation accurately.
  
• Follow communication procedures, guidelines, and policies.
  
• Collaborate with internal teams to improve customer service.
  
• Escalate unresolved issues to the appropriate internal teams.
  

Requirements

• Education: High school diploma or equivalent. Bachelor’s degree preferred.
  
• Experience: Prior experience in a BPO or customer support environment is an advantage.
  
• Skills:
  
• Excellent verbal and written communication skills.
  
• Good listening and problem-solving abilities.
  
• Ability to multitask and manage time effectively.
  
• Basic computer proficiency (MS Office, CRM tools, etc.).
  
• Flexibility to work in shifts, including night shifts (if required).
  
• Strong interpersonal skills and a customer-oriented mindset.
  

• Experience in [voice / non-voice / technical / sales / inbound / outbound] process.
  
• Familiarity with international calling protocols (for international BPO roles).
  
• Multilingual skills are a plus.
  

Benefits

• Competitive salary and incentives.
  
• Performance-based bonuses.
  
• Health insurance and other employee benefits.
  
• On-the-job training and career growth opportunities.