BPO Project Management Specialist

Manage and deliver multiple projects concurrently within scope, timeline, and budget. Lead end‑to‑end project planning, execution, risk management, and stakeholder communication. Work closely with cross‑functional teams including business, technology, QA, and operations. Drive business process improvements by assessing gaps and recommending optimized solutions. Ensure alignment of project outcomes with business goals and regulatory requirements. Prepare project documentation including plans, status reports, and risk/issue trackers. Facilitate meetings, conduct presentations, and provide clear project updates to leadership. Collaborate with insurance domain experts to ensure accurate requirements gathering. Monitor project performance and lead post‑implementation reviews. 4-7 years of experience in Project Management, with proven ability to manage multiple simultaneous projects. Strong domain experience in: Insurance (Life/Annuity) - Mandatory preferred, OR US Healthcare, Property & Casualty, Payer, or Provider - acceptable alternatives. Experience in Business Process Improvements, workflow optimization, or operational excellence. Exposure to Six Sigma Green Belt practices (certification is an added advantage). Excellent communication, coordination, and stakeholder management skills. Strong analytical, documentation, and problem‑solving capabilities.