BPO Senior Manager

Provides direction and guidance for administration and results for multiple departments within a function of work area. Participates in developing operational and strategic goals and objectives for the organization. Undergraduate degree or equivalent combination of education and work experience. Models exceptional client service skills and leadership capabilities. Expert knowledge, understanding and application of project management principles and methodologies. Advanced budgeting, business financial and P&L skills. Advanced ability to develop comprehensive and complex operational and strategic plans. Must be able to perform essential responsibilities with or without reasonable accommodations. Work Timings: 5:30 p.m. - 3:30 a.m. IST, Monday - Friday. The shift timings can be changed as per client requirements.