BPO Senior Manager

Oversees the operations of team and ensure goals are met and service levels adhere to established quality standards Demonstrates high level of leadership, interpersonal and client relationship skills Provide expertise and guidance to the team on administrative and process aspects. Serves as liaison between team, clients, leadership, and various other support team Identifies opportunities for improvement; recommends possible training opportunities Provides input into goal setting and provides performance feedback Adapts team priorities to respond to customer and business partner needs To improve efficiency, quality and services of ongoing projects/processes Must have skills. People management 4- 5+ years' experience who Handled 40+ team Size Able to drive the team performance. Must have experience in handling direct UK customers & Internal stakeholders. Identifies opportunities for improvement; recommends possible training opportunities Provides input into goal setting and provides performance feedback. Excellent Communication skills and domain knowledge in Banking. Must have Transaction Monitoring, Mortgage, Preferred who handled CDD (New & Existing customers), Payment processing. Job Requirements & eligibility Criteria: 8+ Years of experience in Banking BPO is preferred University degree or equivalent 3+ years of formal studies preferably an Accounting or Commerce Graduates Minimum of 6+ years of Team handling is a Mandatory Excellent understanding or an SME of KYC/AML/CDD experience Excellent people management and interpersonal Skills Excellent influencing Communication skills Strong analytical/problem solving skills Strong knowledge, understanding and application of project management principles and methodologies. Ability to work scheduled shifts from Monday-Friday 02:00 PM to 12:00 AM Ability to communicate (oral/written) effectively in English to exchange information with our client. * Ensures team is meeting or exceeding contractual and service level obligations to customers Collects customer's needs and translates to appropriate solutions Interacts with customers and internal departments to resolve issues Adhere to all appropriate and agreed standardized processes and procedures Attending customer and leadership calls to gather feedback and updates.