BPO Team Lead

Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service - OPERA V5 PMS (Property Management System) OPERA V5 application (all modules: EOD; Front Desk; Reports; Commissions; Profiles; Financial Imbalances; Inventory, Rates and Packages configuration, etc.) Know how to generate and analyze a trace SFTP configuration Export and BOF troubleshooting Understanding of user accesses using SSD and OCIM Advanced logical troubleshooting skills in reproducing issues and researching errors - OHIP (Hospitality Integration Platform) OPERA Cloud application (all modules: EOD; Front Desk; Reports; Commissions; Profiles; Financial Imbalances; Inventory, Rates and Packages configuration, etc.) Understanding as to how APIs work Knowledge of Postman and how to use it to test API calls Advanced logical troubleshooting skills in reproducing issues and researching errors Knowledge of OXI logs and troubleshooting error messages