Branch Manager

This role is for one of Weekday’s clients
Salary range: Rs 1800000 - Rs 3000000 (ie INR 18-30 LPA)
Min Experience: 10 years
Location: Mumbai
JobType: full-time

We are looking for a seasoned and strategic Branch Manager to lead, manage, and oversee the operations of our branch. The ideal candidate will have over 10 years of experience in branch operations and team management, with strong expertise in sales, customer service, and daily branch functionality. The Branch Manager will serve as the key point of accountability for all branch-level activities, ensuring alignment with organizational goals and driving business performance.

Key Responsibilities:

🔹 Branch Operations & Management:

• Oversee all aspects of branch operations, ensuring smooth execution of daily activities.
• Monitor operational performance to maintain quality service standards and compliance.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Maintain branch infrastructure, security, and administrative protocols.

🔹 Team Leadership & Development:

• Lead, train, and motivate a team of employees to achieve individual and branch performance goals.
• Conduct regular performance reviews, provide constructive feedback, and identify training needs.
• Foster a positive and collaborative work environment to boost employee morale and productivity.
• Support employee development through mentorship and ongoing professional guidance.

🔹 Sales Strategy & Revenue Growth:

• Design and implement sales strategies to achieve revenue and profitability targets.
• Analyze market trends and customer needs to identify new business opportunities.
• Track and evaluate sales metrics and performance data, taking corrective action as needed.
• Develop client relationships and promote products/services to drive customer retention and acquisition.

🔹 Customer Relationship Management:

• Ensure a customer-first approach in all branch activities to drive satisfaction and loyalty.
• Resolve customer complaints and service issues effectively and promptly.
• Monitor customer feedback and market demands to continuously improve service delivery.
• Promote high service quality standards through consistent team engagement and training.

🔹 Strategic Alignment & Cross-Functional Collaboration:

• Coordinate with internal departments such as finance, HR, marketing, and operations to ensure synergy.
• Implement corporate strategies and ensure alignment with the branch’s goals.
• Prepare periodic reports for senior management, detailing performance metrics and operational insights.
• Contribute to company-wide strategic initiatives through local execution and feedback.

Qualifications & Skills:

• Minimum of 10 years of experience in branch operations, with at least 3-5 years in a leadership role.
• Bachelor's degree in Business Administration, Finance, Operations, or a related field. A Master's degree is a plus.
• Proven track record of meeting or exceeding branch-level sales and operational goals.
• Strong leadership, team management, and interpersonal skills.
• Excellent problem-solving, decision-making, and strategic thinking capabilities.
• Good understanding of financial reports, budgets, and P&L statements.
• Proficient in MS Office Suite, CRM platforms, and operational management tools.