Branch Manager

This role is for one of the Weekday's clients

Min Experience: 3 years

Location: Ahmedabad

JobType: full-time

We are seeking an experienced and dynamic Branch Manager with a strong background in Loan Against Property (LAP) and Mortgage Loan products. The ideal candidate will be responsible for driving branch operations, leading the sales team, ensuring customer satisfaction, and achieving business targets. This role requires a deep understanding of mortgage and LAP products, credit appraisal, risk assessment, and regulatory compliance, along with proven leadership capabilities.

Key Responsibilities

• Business Development & Revenue Growth
• Drive sales of Loan Against Property and Mortgage Loans through branch activities, lead generation, and market outreach.
• Build strong relationships with customers, channel partners, DSAs, and other stakeholders to increase business volumes.
• Achieve monthly, quarterly, and annual disbursement and revenue targets.
• Branch Operations & Team Management
• Manage overall branch functioning including sales, credit, operations, and customer service.
• Lead, mentor, and motivate a team of sales executives, relationship managers, and operations staff to achieve collective business objectives.
• Monitor daily activities, productivity, and performance of the branch team, ensuring adherence to company policies and processes.
• Credit & Risk Management
• Evaluate customer profiles for loan eligibility through analysis of financial statements, property documents, income proofs, and credit reports.
• Ensure adherence to credit policies, underwriting guidelines, and regulatory requirements.
• Work closely with credit and risk teams to minimize delinquency and maintain high portfolio quality.
• Customer Relationship & Service Excellence
• Provide end-to-end guidance to customers on LAP and Mortgage products, documentation, and disbursement process.
• Handle escalations, resolve queries promptly, and ensure a seamless customer experience.
• Conduct regular feedback sessions to strengthen customer loyalty and retention.
• Compliance & Audit
• Ensure strict adherence to RBI/NBFC guidelines, internal compliance policies, and branch audit standards.
• Maintain accurate records, documentation, and MIS reports for management review.

Key Skills & Competencies

• Strong expertise in Loan Against Property (LAP) and Mortgage Loan products.
• Excellent understanding of credit appraisal, loan structuring, risk analysis, and property valuation.
• Proven experience in branch management, preferably in BFSI/NBFC sector.
• Strong leadership skills with the ability to motivate and manage teams.
• Effective communication, negotiation, and interpersonal skills to handle customers and channel partners.
• Ability to drive sales targets while maintaining compliance and customer satisfaction.
• Good analytical and problem-solving abilities.

Qualifications & Experience

• Graduate/Postgraduate degree in Finance, Commerce, Business Administration, or a related field.
• 3–6 years of experience in banking/financial services, with a minimum of 2 years in LAP/Mortgage Loan sales and branch operations.
• Prior experience in team handling and revenue generation at a branch level will be an advantage.