Supervise the day to day operational functions of the branch including: vault, drawer and balancing; managing cash difference; intra-day movement between cash and vault; monitoring petty cash movement; cash movement in and out of branch; overseeing teller and customer service duties; and assisting with customer transactions.
Responsible for acquiring customers for both in-house and third party products such as mutual funds, current a/c savings a/c, Joint liability (JLG) loans, mutual funds, insurance etc.
Building a customer base in order to explore opportunities to cross sell/up sell FINO products as well as third party products
Responsible for appointment of merchants as per the targets assigned
Approve customer and bank transactions within authority limits.
Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.
Maintain proper teller and vault cash levels including ordering coin and currency.
Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.
Collaborate in the hiring, training and retention of staff.
Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
Prepare teller and FOS performance appraisals and disciplinary notices as needed.
Maintain staff schedules to provide adequate coverage at all times.
Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.
Maintain good public relations with customers and the community.
Manage escalations with customers and providing them with a resolution, information or additional options.
Ensure that quick and proper response to all reasonable customer requests.
Maintain the highest level of confidentiality with all the information obtained.
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