Scrutinize customer applications and supporting documents for completeness and accuracy.
Process account opening, loan, and other banking service requests as per defined TATs.
Coordinate with branch, sales, credit, operations, and central processing teams for file completion.
Ensure adherence to KYC, AML, compliance, and regulatory guidelines.
Track file status and proactively follow up on pending cases.
Maintain records and MIS related to file processing activities.
Resolve documentation discrepancies and support customers/branches for timely closure.
Ensure high levels of accuracy and operational efficiency.
Support audit and compliance requirements through proper record management.
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