BTI Technical Engineering Lead

Lead and manage the BTI Technical Engineering team to deliver high-quality network solutions. Ensure smooth day-to-day operations and resource planning for new technologies. Support large SD-WAN-based customer projects and provisioning activities for SDN domains. Handle customer escalations and implement preventive measures based on lessons learned. Drive process improvements and ensure compliance with network standards, KPIs, and SLAs. Provide technical guidance and troubleshooting support for complex network issues. Maintain accurate process documentation, work instructions, and guidelines. Process improvement and automation techniques for network provisioning. Minimum 8 years' experience in fixed-line network provisioning, including build, activation, testing, migration, and troubleshooting (IP/MPLS, Dedicated Internet Access, Cloud Connect). Hands-on experience with Cisco, Alcatel/Nokia, and Juniper network device configurations, plus knowledge of Cisco Meraki, Cisco Catalyst, VMware, Fortinet SD-WAN, and Cisco/Fortinet SASE. Familiarity with automation frameworks or scripting for network provisioning and process improvement tools. Strong leadership skills with the ability to manage and develop technical teams, optimise processes, and meet SLAs/KPIs. Proven capability in escalation management, stakeholder engagement, and delivering exceptional customer experience. Graduate in Engineering discipline with strong communication skills in English. Preferred certifications: CCNA, CCNP, and Fortinet NSE. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. Expertise in SD-WAN, IP/MPLS, and next-generation network technologies.