Business Analyst

Job description for Staff Business Analyst, Blackbaud Luminate

Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents.   This position is for the Luminate Online services team at Blackbaud, which serves a wide range of non-profits/NGOs. 

This position will be staffed by BB India and will provide support to US-based services staff. 

Responsibilities 

• Learn the Luminate Online platform and become expert in its features and functionality 

• Perform Luminate Online system configurations for clients, during implementations or ongoing as part of normal fundraising activities 

• Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails 

• Conduct quality control tests for both standard and custom functionality 

• Assist senior Business Analysts as part of services engagements 

• Write documentation for internal and client consumption 

Qualifications 

• Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations 

• At least 1 year of full-time professional experience 

• Excellent written English      
• Comfortable to work in EST hours      ​                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          

• Technical aptitude for learning software applications  

• Basic understanding HTML, CSS, Javascript – but no need to be a developer. 

• Must be self-motivated and able to learn and work independently 

• Ability to multitask on concurrent projects, and deliver work on time on deadlines agreed to with clients 

• Expected shift: US hours (ET)