Business Analyst

Job in a Nutshell

This role is part of the Portfolio and Change Office reporting to the Business Analyst Manager within the Capability & Automation centre of excellence. The successful applicant will be responsible for the requirements gathering, development support, testing, stakeholder management, implementation, and rollout of several projects relating to improving the efficiency of Three`s customer support processes, new business initiatives, automation, and efficiency programmes. It involves acting as Gatekeeper for all new requests/changes, the scheduling of in life changes & projects. Working with a team of developers to deliver accurate requirements and effort assessments. Manage Business Expectations in relation to System Delivery timelines, projects & Ad hoc requests.

What else it involves

· Definition and management of business requirements to standard and quality which will drive platforms and system changes. Working with Business Owner and/or Programme Manager(s) to identify appropriate business activities which must be undertaken to support the implementation of the Technical Solution.

· Work with Business and Technical Stakeholders, Technical Architects, Testing, Development and Delivery Team to define a set of business requirements to the agreed standard and quality.

· Liaise with relevant areas to co-ordination and roll-out of system/change training requirements.

· Running workshops with client SMEs to understand the end-to-end solution while identifying any blockers and the suitability of the solution. · Provide outputs for weekly due diligence updates with the client.

· Understanding the risks, assumptions, and dependencies associated with the solution.

· Analyse business processes and identify areas of opportunity to implement appropriate technical solution.

· Be involved in all activities from the initial prioritisation, development and testing through implementation and continuous improvement.

· Build, review, and own Process Definition Documentation (PDD) and/or Business Requirements Specifications (BRS)

· Build, review, and own test plans and test cases, facilitate the gathering of test data · Work with Capability & Automation team and Business Stakeholders to validate different versions of the Solution Design to ensure Requirements compliancy.

· Continuously look for improvements to the delivery process and lead the implementation of any process improvements.

· Work with the Business to define/enhance/implement Business solutions in support of Projects.

· Management of BAU communications to primary internal teams and stakeholders, driving momentum and coordination of tasks to meet timescales.

· Ensure adherence to quality and timelines of project input documentation. · Identifying resources needed and assigns individual responsibilities e.g. System Analyst, Business change, Developers, testing, business analyst, L&D.

The Skills we are looking for

· 2 years of experience in Business Analysis or Business Process Analysis.

· Project management experience a plus.

· Experience of working with Agile methodology with Scrum Master/Product Owner certification would be advantageous.

· Bachelor’s degree in Business Analysis/Technical degree or Lean Six Sigma Green Belt.

· Experience of working with both agile and waterfall methodology. Nice to have awareness of DevOps Agile ScrumMaster.

· CTI, IVR and Customer care knowledge, would be an advantage

· Visio or similar workflow documentation tools essential.

· Ability to respond to constantly changing priorities under pressure · Must possess the superior attention-to-detail and diligence required creating highly detailed and clear documentation.

· Ability to write effective User Cases