Business Analyst

Role: Business Analyst

Location : Bangalore

Minimum experience : 5+ Years

Required BA with at least 5 years of experience with an ownership mindset and self-driven attitude experience in e-commerce or retail domain with Chatbot experience.

Responsibilities:

• BA with true experience building web products, Chatbot development defining consumer journeys, understanding of integrating with APIs, and able to understand/write/convey crisp clear requirements
• Proactive data backed problem solving skills, ability to identify problems and elaborate into solutions and requirements, ability to ask the right questions and seek answers
• Build process flow diagrams and collaborate with cross functional teams including technology to execute features
• Maintain backlog, ability to create and slice epics, stories clearly with minimal oversight
• Track deliverables and report value delivery against timelines
• Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes
• Ability to understand tech architecture diagrams to understand overarching tech solution
• Ability to work with developers to understand and integrate with APIs
• Monitor the launched features and feed learnings back to the product or process for enhancements
• Contribute to roadmaps, and prioritization
• Serve as a voice of the customer, always understanding the customer needs
• Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards objectives
• Managing and sending weekly/monthly reports for the owned product and associated processes
• Ability to create and drive presentations and workshops
• Excellent written and verbal communication skills
• Analytical bent of mind, quick learner with a sense of accountability
• Excellent collaborator, open to feedback
• Good understanding of the concepts of agile and ways of working, understanding of the tools like JIRA and Confluence