The Business
Analyst, Scrum Master and POD Lead is the accountable lead of an SKO delivery
POD, a self-contained unit comprising a Front-End Developer, an API/Middleware
Developer, a Database Developer, and a QA/Test Engineer, deployed to deliver
projects and features for an SKO client.
The role
combines four responsibilities: business analysis (planning, gathering, and
analysing requirements), project and delivery management (planning, estimation,
scope, risk, and release), Scrum Master facilitation (including sprint events
and retrospectives), and POD leadership. The individual serves as the single
point of contact for the client, supported by POD members on technical matters,
and is accountable for the POD delivering agreed scope on time, to the agreed
quality, and within the agreed commercial terms.
Essential Functions / Deliverables:
Requirements Elicitation, Analysis and Documentation: Plan
and conduct stakeholder interviews, workshops, and clarification sessions with
the client to understand business objectives, user needs, business rules, and
functional and non-functional requirements. Prepare and maintain business
requirements, functional specifications, use cases, user stories, and testable
acceptance criteria. Identify assumptions, dependencies, and gaps, and maintain
requirements traceability from request to release.
Solution and Process Analysis: Analyse current and
future-state processes, perform gap and impact analysis, and prepare process
flows and wireframes. Work with the Front-End, API/Middleware, and Database
Developers to translate requirements into a feasible solution across the UI,
integration, and data layers, including API contracts and data requirements at
a functional level.
Solution and Process Analysis: Analyse current and
future-state processes, perform gap and impact analysis, and prepare process
flows and wireframes. Work with the Front-End, API/Middleware, and Database
Developers to translate requirements into a feasible solution across the UI,
integration, and data layers, including API contracts and data requirements at
a functional level.
Backlog Management and Story Readiness: Maintain the POD
backlog with the client Product Owner. Refine and split backlog items, clarify
business value, and ensure stories meet the agreed Definition of Ready before
sprint planning. Recommend priorities while leaving final product prioritisation
with the client Product Owner.
User Acceptance Testing and Business Validation: Align
business test scenarios with the QA/Test Engineer, plan and coordinate client
UAT, triage functional defects, and obtain formal client acceptance of
delivered features.
User Acceptance Testing and Business Validation: Align
business test scenarios with the QA/Test Engineer, plan and coordinate client
UAT, triage functional defects, and obtain formal client acceptance of
delivered features.
Project and Delivery Management
Delivery Planning, Estimation and Scheduling: Develop and
maintain release plans, sprint roadmaps, and milestone schedules for each
project or feature. Lead feature-level effort estimation with POD members, plan
capacity across roles, allocate work, and set delivery commitments that are
realistic and agreed with the client.
Scope, Change and Risk Management: Manage scope against the
agreed statement of work. Assess change requests for impact on effort, cost,
timeline, and quality, and obtain approval through the agreed change-control
process. Maintain a RAID log (risks, assumptions, issues, dependencies), apply
mitigation actions, and escalate to SKO Delivery Management and the client in
line with the escalation matrix.
Scope, Change and Risk Management: Manage scope against the
agreed statement of work. Assess change requests for impact on effort, cost,
timeline, and quality, and obtain approval through the agreed change-control
process. Maintain a RAID log (risks, assumptions, issues, dependencies), apply
mitigation actions, and escalate to SKO Delivery Management and the client in
line with the escalation matrix.
Release, Quality and Handover Management: Coordinate release
readiness, deployment planning, and go-live activities with the POD and client
teams. Ensure quality gates, the Definition of Done, and documentation
standards are met, and manage handover, user guidance, and knowledge transfer
after delivery.
Scrum Master
Scrum Event Facilitation and Retrospectives: Facilitate
sprint planning, daily Scrum, sprint reviews and demonstrations with the
client, and sprint retrospectives within agreed timeboxes. Ensure retrospective
outcomes are converted into owned, tracked improvement actions and reviewed in
subsequent sprints.
Impediment Removal, Agile Practice and Delivery Metrics:
Identify and remove impediments, including access, environment, dependency, and
decision delays. Promote Agile practices, transparency, and team
self-management. Track team-level measures such as sprint goal achievement,
velocity predictability, carry-over, defect leakage, and impediment ageing, and
use them to drive continuous improvement.
Impediment Removal, Agile Practice and Delivery Metrics:
Identify and remove impediments, including access, environment, dependency, and
decision delays. Promote Agile practices, transparency, and team
self-management. Track team-level measures such as sprint goal achievement,
velocity predictability, carry-over, defect leakage, and impediment ageing, and
use them to drive continuous improvement.
Client Engagement and POD Leadership
Client Single Point of Contact and Governance: Act as the
primary point of contact between the client and the POD, supported by POD
members on technical topics. Run client governance including weekly status
reporting, sprint and release reviews, and periodic steering meetings. Manage
client expectations, track agreed delivery KPIs and SLAs, and monitor client
satisfaction and engagement health.
POD Leadership and Team Development: Lead the POD as a
cohesive unit. Onboard new members, set working norms, provide performance
input to SKO line managers, plan leave and backup coverage, resolve team
conflicts, and support the professional development of POD members.
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