Business Analyst - Emerging Markets

Review of technical designs for adherence to Salesforce platform best practices tailored to Business's needs Act as business analyst supporting Salesforce LSC CRM implementation across countries and regions, owning configuration and customizations that will be required in LSC Translate business needs into clear functional requirements, user stories, and acceptance criteria aligned with Salesforce LSC capabilities and global design standards Ensure alignment between global CRM design and local country needs, identifying gaps, risks, and required configuration or process changes Support fit-gap analysis between standard LSC functionalities and country requirements, recommending configuration over customization wherever possible Collaborate closely with technical teams and Business during design, build, and testing phases Support UAT planning and execution, including test scenario definition, defect triage, and validation of country readiness Assist with change impact assessments and support country readiness activities Ensure adherence to compliance, data privacy, and governance standards in all country-specific deployments Understands SFDC LSC future roadmap items and it impacts Viatris Provides guidance on Salesforce platform best practices across functional design and feedback. 5+ years of experience as a Business Analyst supporting CRM or commercial technology implementations Experience in the pharmaceutical or life sciences industry, with understanding of sales, medical, and commercial operations Hands-on experience with Salesforce CRM (Sales Cloud, Service Cloud, or LSC preferred) in multi-country or global deployments Strong ability to gather, document, and manage business requirements, including user stories, process flows, and functional specifications Experience working closely with System Integrators (SIs), product owners, developers, and testing teams throughout the delivery lifecycle Proven ability to translate local market needs into global CRM standards, balancing standardization with regional requirements Experience supporting UAT, training preparation, and deployment activities across multiple markets Strong stakeholder management and communication skills, able to work with country business users, global IT, and leadership Experience with Agile delivery methodologies Salesforce certifications strongly preferred (Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce certified business Analyst)