Business Analyst, Escheatment & Unclaimed Property

Job Summary:
Own and scale Blackbaud’s U.S. escheatment and unclaimed property program, including overpayments, credits, and dormant customer balances. This role is responsible for building processes, ensuring multi-state compliance, and reducing financial and regulatory risk across the Order-to-Cash lifecycle.

Key Responsibilities:

• Own end-to-end escheatment process for U.S. operations, including identification, tracking, and resolution of unclaimed property balances
• Design and implement processes, controls, and documentation to support compliance with state reporting requirements
• Build and manage a program to identify and reduce customer overpayments and unused credits
• Partner with AR, Accounting, and Payments teams to resolve aged balances and improve upstream processes
• Lead due diligence, customer outreach, and support state reporting and filings
• Maintain audit-ready documentation and support compliance reviews and audits
• Monitor state regulations and ensure ongoing adherence to dormancy and reporting requirements
• Identify opportunities for automation, reporting, and process improvements

Qualifications:

• Bachelor’s degree in Finance, Accounting, or related field
• 4–7+ years of experience in accounting operations, compliance, or AR
• Experience working with U.S. processes or regulations preferred
• Strong analytical and data skills (Excel/reporting tools)
• Ability to independently own processes and partner with global stakeholders