Business Analyst( Routers, Ethernet Switches, VoIP devices)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Understand the business needs of the customer and assess the impact of those needs in order to communicate and implement the recommended efficient solutions.

What will your job look like?

• Reflect customer needs by assembling business documents and technical requirements.
• Advise customers based on product capabilities and methodologies, applying reuse where applicable.
• Design holistic and integrated high-level solutions that fit customers' business needs, production operability and budget.
• Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support.
• Communicate new details of new solutions and their impact on business processes to customers' business and IT personnel.
• Ensure that the customer understands the solution and receive responses to all open questions and action items.
• Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products, EPC lead for all product models and designs, etc.).
• Prepare solution-related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing.
• Support the resolution of configuration/implementation-related issues if and when they arise.

All you need is...

• At least 3-6 years working in a telecom operator as Performance analysis, NOC, Network Support, or Operations Engineer with experience of configuring Equipment such as : Routers, Ethernet Switches, VoIP devices. OR At least 3-6 years of experience working for a large vendor (e.g. Cisco, Juniper…) in one of the following positions in this order: field support engineer, performance analysis and similar
• Knowledgeable in the following areas (as many as possible) : SNMP, OSPF, BGP, MPLS, QoS, Syslog, VPN’s
• The position requires great customer facing and communicational skills
• Capable of dealing with urgent customer issues in a multi-tasking mode
• Advantage: experience in delivery positions
• Advantage: Having Cisco educational degree as CCIP, CCNA
• Advantage: Experience in configuring MRTG, RRD Tools or CACTI freeware tools
• Advantage: Degree in Computer Science and/or experience with Java scripts, VB, Shell, Perl
• Advantage: expertise in more telecom domains like Mobile, WDM, OTN, FTTx and more.

Why you will love this job:

Subject Matter expert on IP MPLS domain

- Present to the Customer the Amdocs SAS solution concept and capabilities

- Work closely with customers, providing them online and onsite technical support with root cause analysis.

- Optimize network performance for the various deployments of our customers.

- Deep understanding of Amdocs Service Assurance solution, feature behavior, and the different parameters that tune the behavior of our product.

- Work with product management, pre-sale, feature architects and developers.

- Perform telco analytics, Performance analysis, competitive analysis, tests and recommend accordingly.

- Leveraging ML and analytics tools to enhance and operationalize network monitoring