Business Analyst - SAP QM + ABAP

As a SAP specialist he/she should have a good knowledge in SAP QM module and ABAP.

He/she should understand business processes and technical architecture of Airbus SAP

landscape and define/suggest SAP best practices and Golden rules. Your area of responsibility

will extend to deep technology root cause analysis, performance improvement and source code

auditing. He/she should understand the quality management and quality notification processes

and dependencies to other modules/processes. Furthermore knowledge on new technologies

like SAP UI5, UX and SAP HANA is needed. Improvement by monitoring the applications /

interfaces is key to prevent incidents then he/she should have knowledge in Solution Manager

(SOLMAN) and data analytics.

In the Application Services department, he/she needs to have a strong customer focus.

As the concerned domain is providing Application Services to Aircraft Manufacturing and

production he/she should understand the business activities itself, its criticality and be able to

prioritize resolution of incidents.

The candidate will work in an international, distributed and multi-functional team; using an agile

mind-set and methodology.

Qualifications & Experience:

We seek out curious minds. We value attention to detail, and we care deeply about outcomes.

We are looking for passionate people, eager to learn, willing to share, establishing innovative

ways of working and influencing culture change.

1) Graduate with 2-3 years of experience in SAP ABAP

2) Skilled in SAP debugging & report analysis

3) Minimum one experience in Support or customer service.

4) Skills in QM processes in an industrial context

5) Skills in SAP QM, MM.

6) ITIL certified

7) Good problem solving and analytical skills

8) Customer facing skills. Worked with European customers

9) Excellent communication skills in English

Responsibilities:

● Provide best in class level of service to Airbus internal customers

● Understand business processes and technical architecture of Airbus application

portfolio

● His/her primary functions are incident / problem management resolution, functional

support & Continues Service Improvements.

● Perform root cause analysis and performance improvement

● Identify and propose service improvement

● Provide expertise support to the full chain of support

● Analyze and propose/implement to Improve incident resolution quality

● Write/Update knowledge management articles with incident analysis

● Communicate on specific technical topic

● Train support team members

● If required, Candidate shall be willing to travel to Europe for business purpose