Business Development Associate

Department: Pet
store, Pharmacy & Billing

Reporting to: Director/
Hospital Operations Manager

KEY
RESPONSIBILITIES

Business Development

-          Identify
and develop new business opportunities across our veterinary healthcare
services

-          Build
and manage a robust sales pipeline through prospecting, networking,
partnerships, and referrals

-          Identify
new verticals, services, and partnerships to drive long-term growth

-          Cultivate
relationships with corporate clients, institutions, pet communities, and
strategic partners

Sales Strategy & Execution

-          Develop
and implement sales strategies aligned with organizational growth goals

-          Collaborate
with the marketing team to create compelling sales pitches, proposals, and
campaigns

-          Translate
client insights into strategic recommendations for service improvements

-          Maintain
detailed records of sales activities and client engagement via CRM platforms

Sales Team Development & Training

-          Build
and structure a high-performing sales team

-          Train
and mentor team members in business development and client acquisition

-          Establish
performance frameworks, sales targets, and reporting structures

-          Develop
training programs focused on consultative selling capabilities

Cross-Department Stakeholder Management

-          Work
with veterinary teams and hospital management to ensure seamless service
delivery

-          Partner
with marketing to refine messaging based on sales engagement insights

-          Act
as a bridge between client expectations and service delivery

Market Intelligence & Industry Engagement

-          Monitor
trends within the veterinary healthcare ecosystem and pet care industry

-          Represent
the organization at industry events, conferences, and networking forums

-          Build
and maintain relationships with key stakeholders across the ecosystem

ESSENTIAL QUALIFICATIONS

·         Minimum of 3 years
client contact or sales experience is preferred as a Business Development
Associate role or similar role.  

·         Undergraduate degree/
or equivalent combination of training and experience/ post graduate in
Business Administration, Marketing, or related field

·         Strong
vendor management and negotiation skills

·         Clear, confident and
persuasive presentation and communication style. 

·         Excellent verbal and
written communication skills 

DESIRABLE QUALIFICATIONS:

·         Experience working in healthcare, veterinary
services, hospitality, or service-based industries

·         Experience using CRM tools (e.g. Zoho or
similar)

·         Exposure to B2B, B2C or services-based sales
environments

·         Experience building sales teams

What you’ll be doing:

• Drive
  membership growth
  

·         Assist
in identifying and developing new business opportunities

• Prepare
  sales presentations, proposals, and reports
  
• Conduct
  market research to identify trends and potential clients
  

·         Collaborate with marketing and
product teams to support campaigns

• Lead
  high-impact sales conversations (in person)
  
• Consistently
  hit and exceed monthly targets
  
• Generate
  referrals and build long-term relationships
  

What we’re looking for:

• Sales
  experience
  
• Relentless
  drive, resilience, and a competitive edge
  
• Coachable
  attitude with a strong desire to improve
  
• High energy
  and natural relationship-building ability
  
• Genuine
  interest in business, success, and personal growth