Business Development Associate | Startup

Role: Business Development Associate

Location: Bengaluru
Work Model: 6 Days (Work from Office) – Rotational Shifts
Experience: 1–3 Years

Role Overview

We are looking for a customer-focused and sales-oriented professional to drive customer conversations and conversions through WhatsApp and phone calls. The role involves understanding customer requirements, assisting them with their orders, following up on stalled conversations, and owning the complete conversion journey from initial inquiry to confirmed, paid order.

This is a high-ownership, target-driven role suited for candidates who are comfortable handling high-volume customer interactions and are confident in both written and verbal communication.

Key Responsibilities

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  Engage with customers on WhatsApp and understand their requirements to drive them towards a confirmed, paid order

  
  


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  Assist customers in building accurate carts, including the right products, quantities, and delivery details

  
  


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  Make outbound calls to customers who become inactive during conversations or abandon their carts

  
  


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  Follow up consistently with customers on stalled conversations and drive closures

  
  


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  Handle a high volume of customer conversations while maintaining quality and responsiveness

  
  


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  Identify common customer objections, hesitation points, and drop-off patterns and share insights with the team

  
  


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  Take ownership of daily and weekly sales/conversion targets and consistently work towards exceeding them

  
  


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  Ensure a smooth customer experience throughout the sales and order-conversion journey

  
  

Must-Have Requirements

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  1–3 years of experience in sales, business development, telecalling, customer support, or customer-facing operations

  
  


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  Strong freshers with excellent communication and sales aptitude are welcome

  
  


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  Comfortable working on chat-based customer engagement platforms for extended periods

  
  


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  Confident and comfortable making outbound calls to customers

  
  


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  Strong written and verbal communication skills

  
  


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  Persuasive communication skills with the ability to handle customer objections and drive conversions

  
  


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  Strong ownership mindset with the ability to independently follow through on customer conversations

  
  


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  Comfortable working in a target-driven and high-volume environment

  
  


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  Good command of English

  
  


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  Hindi or Kannada along with English is an added advantage

  
  

Good to Have

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  Experience in D2C, quick-commerce, healthcare, pharmacy, or e-commerce

  
  


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  Prior experience handling sales conversions through WhatsApp or other chat platforms

  
  


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  Experience working with sales/conversion targets

  
  


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  Exposure to CRM, customer engagement, or order-management tools

  
  

Candidate Profile

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  Strong customer-facing and sales orientation

  
  


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  Comfortable handling a large volume of conversations and calls every day

  
  


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  Persistent and proactive with customer follow-ups

  
  


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  Ability to identify customer intent and convert conversations into sales

  
  


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  Strong ownership and accountability for assigned targets

  
  


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  Comfortable working in a 6-day Work-from-Office setup with rotational shifts

  
  


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  Open to working in a fast-paced, target-driven environment

  
  


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  Candidates who are proactive, persuasive, and closure-oriented will be preferred

  
  

Additional Notes

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  Freshers with strong communication and sales aptitude can be considered

  
  


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  Candidates must be comfortable with both chat-based selling and outbound calling

  
  


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  Strong preference for candidates with prior experience in sales, telecalling, D2C, quick-commerce, healthcare, or customer-facing operations

  
  


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  Candidates looking only for a non-target-based customer support role may not be ideal for this position

  
  


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  The role requires consistent follow-up and ownership of customer conversions

  
  


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  Candidates should be comfortable with 6 days WFO and rotational shifts