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Business Development Executive

icon building Company : Weekday Ai
icon briefcase Job Type : Full Time

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Job Description - Business Development Executive

This role is for one of Weekday’s clients
Salary range: Rs 250000 - Rs 400000 (ie INR 2.5-4 LPA)
Min Experience: 1 year
Location: Mumbai
JobType: full-time

Ideal Candidate:

  • To ensure clients receive exceptional service while the business's sales goals are supported.
  • The Manager will work directly with clients as well as overseeing a team of Client Service Representatives.
  • You would need to develop and implement client service strategies that will increase sales while providing a positive experience for all clients.

Responsibilities:

  • Interact with clients and build relationships with them while ensuring their needs are being met.
  • Oversee a team of customer service Associate and ensure they are providing an exceptional client experience.
  • Mastermind creative ways to deliver an exceptional client experience.
  • Develop and oversee the implementation of client service protocols.
  • Resolve complex client problems or disputes in a professional manner.
  • Coach and support team members to help them meet departmental goals.
  • Keep records and documentation of client interactions for training purposes.
  • Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement.

Qualifications Needed:

  • Minimum 2+ years of prior experience in customer-facing roles.
  • Proven experience in a leadership role is required.
  • Excellent communication skills and the ability to anticipate the needs of customers.
  • Strong negotiation skills
  • Strong analytical thinking skills.
  • Strong problem-solving skills and the ability to make sound judgment calls.
  • Organizational and time management skills .
  • CRM experience is preferred.
  • Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience.
  • The ability to speak a second language is an asset.
Original job Business Development Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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