Business Development Manager

This position plays a critical role in strengthening customer engagement, supporting commercial expansion, and enhancing the organization’s capabilities within the project logistics segment. 

You will be contributing to that vision by… 

• Business Development and Sales Support 

• Support business development initiatives focused on project logistics opportunities across the Air & Ocean division.  

• Identify and evaluate new business opportunities, customer requirements, and market trends within the project logistics sector.  

• Assist in developing customer proposals, pricing strategies, and commercial presentations.  

• Build and maintain strong customer relationships to support long-term business partnerships.  

• Contribute to achieving sales targets, revenue objectives, and business growth initiatives. 

• Customer Relationship Management  

• Act as a key point of contact for customers and stakeholders related to project logistics activities.  

• Understand customer operational requirements and support the development of customized logistics solutions.   

• Ensure high levels of customer satisfaction through proactive engagement and responsive service support.  

• Coordinate customer meetings, business reviews, and commercial discussions.  

• Strengthen customer relationships through effective communication and service excellence. 

• Project Coordination and Operational Alignment  

• Collaborate with operations teams to ensure seamless execution of project logistics activities.  

• Support coordination related to specialized cargo movements, multimodal transportation, and shipment planning.  

• Ensure alignment between customer commitments, operational capabilities, and project timelines.  

• Monitor project progress and support issue resolution and operational escalation management.  

• Contribute to process improvements focused on operational efficiency and customer experience. 

• Market Intelligence and Commercial Analysis 

• Monitor market trends, competitor activities, and industry developments within project logistics and freight forwarding sectors.  

• Support commercial analysis, business reporting, and pipeline management activities.  

• Identify opportunities for market expansion, service diversification, and strategic customer engagement.  

• Assist in maintaining accurate sales forecasts, customer records, and business performance reports.  

• Provide market insights and operational feedback to support strategic decision-making. 

• Stakeholder and Cross-Functional Collaboration 

• Work closely with operations, finance, customer service, procurement, and project management teams to support business objectives.  

• Ensure effective communication and coordination across internal and external stakeholders.  

• Collaborate with transport partners, vendors, shipping lines, and logistics providers where required.  

• Support leadership teams in customer engagement and commercial planning activities.  

• Foster a collaborative and customer-focused work environment across teams. 

• Compliance and Governance 

• Ensure adherence to organizational policies, commercial governance standards, and operational procedures.  

• Support compliance with transportation regulations, documentation standards, and contractual requirements.  

• Maintain accurate business records, reporting processes, and customer documentation.  

• Promote transparency, accountability, and professionalism across all sales and customer interactions.  

• Ensure ethical business practices and governance excellence within project logistics operations. 

What skills & experience you will bring to us 

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Marketing, Engineering, or related discipline  

• Postgraduate qualification in Business Management, Logistics, Supply Chain, or related field preferred  

• 4+ years of experience in sales, business development, project logistics, or freight forwarding operations  

• Proven experience supporting project logistics, specialized cargo, or multimodal transportation activities  

• Strong understanding of Air & Ocean freight forwarding processes, project cargo operations, and supply chain management  

• Experience managing customer relationships, commercial proposals, and operational coordination activities  

• Strong analytical, organizational, and problem-solving capabilities  

• Excellent communication, stakeholder management, and negotiation skills  

• Ability to manage multiple priorities within fast-paced operational environments 

• Strong customer-centric mindset and commercial acumen. 

Preferred Certifications & Professional Credentials 

Candidates with the following certifications or credentials will be preferred: 

• Certification in Supply Chain Management, Logistics, Sales, or Project Management  

• Exposure to project cargo operations, heavy lift logistics, and multimodal transportation frameworks  

• Knowledge of freight forwarding operations, transportation regulations, and commercial governance practices  

• Professional Certification in Business Development, Customer Relationship Management, or Commercial Operations programs  

• Experience within logistics, transportation, freight forwarding, or infrastructure project industries