Business Insights Specialist

Company : Rezo.Ai

Job Type : Full Time

Noida, India

Job Description - Business Insights Specialist

Job Responsibilities:

1. Own client success KPIs (e.g., recovery %, engagement %, contactability,
conversion rates) for assigned voicebot campaigns.

2. Track and monitor bot performance using dashboards, reports, and campaign
data.

3. Proactively identify gaps in performance and collaborate internally to improve
bot logic, campaign structure, or retry strategies.

4. Build a deep understanding of voicebot workflows across collections, service,
and promotional use cases.

5. Translate data into compelling narratives and recommendations for client
stakeholders.

6. Proactively identify opportunities for improving bot performance (e.g., IVR flow
enhancements, retry logics, segmentation).

7. Lead regular review calls with clients to present performance updates and
optimization recommendations

Requirements

Requirements:

1. Bachelor’s degree in a related field (e.g., Business, Statistics, Computer Science)
or equivalent work experience. MBA is a plus.

2. 2 -5 years data driven business roles (preferably in SaaS, Fintech, or Contact
Center environments).

3. Strong data interpretation and storytelling skills (Excel, Google Sheets, BI tools
preferred).

4. Comfort in leading client calls focused on metrics and performance
improvement.

5. Strong communication and stakeholder management skills.

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