About the Role
We are looking for a sharp, execution-oriented Business Manager to join the Merchant Experience team within the Soundbox business. This role sits at the intersection of Product, Data Science, and Operations — owning business KPIs end-to-end and driving measurable outcomes for merchant experience and device performance.
What You'll Own
- Business KPIs — Own and drive metrics around merchant experience (activation, engagement, satisfaction) and Soundbox device performance (uptime, connectivity, transaction success rates)
- Cross-functional execution — Work with Product, Data Science, and Operations teams to define priorities, align on solutions, and deliver outcomes at pace
- Independent initiative leadership — Identify gaps, size opportunities, and drive initiatives from zero to one without waiting for direction
- Data-driven decision making — Deep-dive into data to surface insights, define hypotheses, and measure impact of interventions
Key Responsibilities
- Define and track KPIs for merchant experience and device health; own the performance narrative with stakeholders
- Partner with the product team to translate merchant pain points into feature requirements and prioritization inputs
- Work with data science to build models, dashboards, and alerting systems that surface actionable merchant and device signals
- Lead operational reviews, identify friction points in the merchant journey, and close gaps through structured problem-solving
- Drive A/B tests, pilots, and rollouts; own the pre/post analysis and iteration loop - Build business cases for new initiatives and present recommendations to senior leadership
Who You Are:
Qualifications
- B.Tech from IIT / NIT (mandatory)
- MBA from a Tier-1 institute (preferred)
- 4–7 years of total work experience in product management, business analytics, or strategy roles — preferably in fintech, payments, or consumer/merchant-facing products
Must-Have Skills
- SQL — strong querying skills to independently pull, slice, and analyze data without dependency on analysts
- Strong product thinking with the ability to connect user problems to business outcomes - Comfort operating in ambiguity; ability to structure problems and drive clarity - Excellent stakeholder management and communication — can align cross-functional teams and influence without authority
Good to Have
- Experience with merchant-facing products or devices (POS, IoT, payment hardware) - Familiarity with experimentation frameworks (A/B testing, holdout groups) - Exposure to data science workflows (model inputs, feature logic, monitoring)
Why This Role
- High-visibility mandate with direct impact on one of Paytm's fastest-growing hardware businesses
- Rare opportunity to operate across product, ops, and data science — building a multi-dimensional skillset
- Work with a driven team that moves fast, measures everything, and rewards ownership.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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