Business Manager-Series Customers

Business Manager- Series Customers

Pune, India

About Optimas:

Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

To learn more, please visit our website http://www.optimas.com/

Position overview:

Optimas is currently searching for an experienced and entrepreneurial Business Manager for managing customer relationships which are/or due to come into series supply mode. You will assist the Leadership Team in the India in ensuring 100% on time Quality and Delivery parameters to the customer/s and providing best in class/ Optimized cost competitive service to our customers in a multi-location global distribution environment. Aligned and proactive collaboration with other members of the supply chain, sourcing, sales and operations support teams is critical to achieving set performance objectives

Principal Activities:

• Supervise a team of Key Account Managers, Supply Chain Planners, Inventory Optimization Data Analysts, Demand Analyst and Localization Sourcing support
• Proactive Alignment and Collaboration with Customer Stakeholders on (optimized) QCD deliverables
• Drive Localization and Cost Optimization resourcing
• Maintain effective internal stakeholder alignment
• Maintain strong supplier relationships
• Meet and/or exceed service expectations and initiatives of the business
• Partner with sourcing to ensure inventory requirements are aligned
• Adhere and perform to the set India Leadership Key Performance Indicators
• Deliver a lean, effective and efficient team which can work without much supervision

Main responsibilities:

• Manage Customer Relationships – Ensure all committed deliverables to customers are met within the timelines and resolving customer escalations (cost /quality/delivery) on the go.
• Maintain and Increase Customer Revenues and Total Variable Margins (with minimum expedites /Excess & Obsolescence or abnormal costs)
• Mitigate Risks emanating from BIS QCO and regulatory actions
• Represent Customer and Supplier expectations within Optimas Forums
• Manage Local Supply Chain Relationships – Ensure timely and optimized supplies from Domestic Suppliers with efficient Inventory Turns
• Represent Optimas expectations at Customer and Supplier meetings leading to enhanced and symbiotic stakeholder partnering.
• Attending and representing Optimas India in internal meetings related demand / supplies and Inventory
• Responsible for all demand / Ordering / scheduling and Inventory scorecards related to series customer including process and system adherence
• Manage supplier order book
• Meet or exceed Supply Chain Planner Key Performance Indicators
• Make critical decisions daily with the ability to develop root cause analysis
• Collaborate with Operations to meet urgent customer demand and orders
• Collaborate with Technical Service Department on Quality issues
• Collaborate with Supply Chain Analysts and Demand Planning to continuously improve forecast and order portfolios to the supplier
• Perform other duties as required

Key Competencies:

The ideal candidate must have the following competencies:

• Strategic and Tactical Vision.
• Building organizational capacity.
• Results driven.
• Embrace change.
• Collaboration and Influence.
• Entrepreneurial spirit.
• Customer value and Market focus.

Skills and Qualifications:

• Supervisory experience highly desirable
• Strong communication skills – verbal and written
• Excellent analytical skills
• Attention to detail
• Decision Making
• Internal/external customer service
• Problem solving
• Organisational skills
• Computer Literate MS Office to include Word and Excel
• Time management
• Working as part of a team

This is a fantastic opportunity for an experienced leader who is looking for professional development and recognition in a busy and dynamic organization.

Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.