Business Process Support Associate

ABOUT UA/UNIFORM ADVANTAGE BRANDS

For over 35 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams.

ABOUT THE ROLE

You’ll be part of the business process support team reporting directly to our Operations Strategist work closely with various business teams and the Director of Strategic Planning & Project Management, Operations. Your deliverables will be around creation and maintenance of products, products attributes, purchase orders, etc. assigned by the team’s business partners.

WHAT YOU’LL DO:

• Entrepreneurial driven: You are always striving to achieve better results…never satisfied with “good enough”. You look for opportunities to improve our process or procedures.


• Self-managed:You take the initiative to do what is needed; solve problems; follow up on all promised tasks; and continuously improve your results.


• Team-oriented: you enjoy being part of a close-knit work team and helping co-workers succeed.


• Organized: You will be organized and efficient to be able to contact all vendors regarding all open purchase orders for shipping status updates and be able to follow up with the vendors who have not responded.


• Calm under pressure: You know how to soothe a frustrated colleague and transform a negative experience into a positive brand win. You handle multiple demands and extra-busy workdays without losing your focus or cool.

YOUR DUTIES AND RESPONSIBILITIES

• Merchandise suggested items within product page.  


• Gather information from vendors to write web product descriptions.


• Ensure copy is accurate and written with the intent to sell and inform customers.


• Write copy with attention to appropriate keywords to achieve search engine optimization.


• Modifying sub-department categories online.


• Removal of sold-out items online.


• Updating various admin reports.


• Product Creation and Maintenance in our web admin and core backend systems.


• Creating and Maintaining Purchase Orders.


• Communicate with various departments concerning process workflow and due dates.


• Interact with assorted divisions to determine best work practices.

REQUIRED SKILLS

• Detail oriented person who can perform repetitive tasks with minimal errors.


• Exceptional listening, verbal and written skills.


• Organized with good time management skills, manage multiple priorities and meet tight deadlines.


• Be able to work with different computer applications.


• Strong decision making and analytical abilities.


• Ability to work in a high pace, group environment.


• Proven work ethic and team player mentality.


• Excellent writing & grammar skills with good verbal communication in English.


• Willingness to work in flexible shifts including night shifts (6pm to 3am) and overtime if needed.

REQUIRED QUALIFICATIONS

• 1 - 3 years of experience working in a business operation support role.


• Candidates with previous experience in cataloguing or product information management in retail ecommerce domain will be preferred.


• Experience using various Internet browser.


• Sound Microsoft Office experience.

Must be willing to work during the permanent shift from 6:00 PM - 3:00 AM IST on weekdays.

WHERE YOU’LL WORK

REMOTE – Work from Home

Have workplace flexibility - you’ll work exclusively from the comfort of your home with no commute! Remote employees are expected to be online and available during the core business hours for their team. Company computer equipment provided for business use.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits that addresses both your health and financial needs.

• Company-sponsored medical insurance for employees and family members


• Company-sponsored Life insurance for employee


• Company-sponsored Group Personal Accidental insurance for employee


• Company-sponsored Gratuity Benefit


• Continuous remote work


• Hardship Allowance: Paid over and above the employees’ monthly salary


• Extended Hardship Allowance: Paid over and above the employees’ monthly salary


• Paid Vacation / Earned Leave


• Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms. 

• Holiday Pay


• Referral Program - Get paid to work with Friends


• Regular Recognition, Social Activities, Monthly Events, and Birthday Celebrations – Mandatory Fun

UA IS AN EQUAL-OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we seek individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. 

We are a Drug-Free Workplace