Business Risk and Control Senior Manager - C13 - CHENNAI

The Business Risk and Control Sr Manager within the Cross-Border Data Clearance (CBDC) team helps Citi's businesses meet data transfer requirements that arise from data privacy, bank secrecy, country outsourcing and data localization regulations. The Cross Border Data Clearance (CBDC) team facilitates a holistic, end-to-end compliance review of regional and country specific data transfer requirements to legitimize data transfers.

Responsibilities:

• Analyze large datasets to identify trends and key factors contributing to approval workflow timelines
• Troubleshoot, track, and investigate data related issues. Critically evaluate information gathered from multiple sources, reconcile conflicts and construct high-level information details/metrics
• Develop and enhance dashboards and analytical tools to provide real-time insights for decision-making
• Collaborate to drive integrated transformation initiatives to streamline and simplify cross-border data clearance: ensuring swift and compliant transfers
• Contribute to process reengineering efforts, including workflow optimization, automation and operational improvements
• Gather, define and deliver business requirements for process enhancements, ensuring alignment with strategic goals
• Design and implement optimized approval workflows to improve efficiency
• Provide strategic recommendations based on data analysis to enhance operational efficiencies and streamline processes
• Enhance escalation frameworks for delayed or complex approvals, ensuring timely resolution
• Automate manual processes to reduce turnaround times and human errors
• Perform a detailed analysis on the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements

Qualifications:

• 6-10 years of experience
• Experience in data analysis, business intelligence, or operations in a highly regulated industry
• Excellent ability to synthesize complex information and present insights to senior leadership
• Strong problem-solving skills with data-driven mindset
• Knowledge of approval workflows and governance processes with demonstrated ability to achieve critical milestones
• A strong communicator who can partner with a diverse set of technical and non-technical stakeholders
• Proven ability to be a self-starter and to manage multiple projects with stringent timelines while maintaining strict attention to detail
• Ability to foster working relationships with other partners across multiple lines of business and functional areas, including compliance, privacy, legal, third party management
• Demonstrated judgement and critical thinking skills
• Proficiency in MS Excel and PowerPoint and office tools

Education:

• Bachelor's/University degree, Master's degree preferred.

This role is pivotal in analyzing data trends, identifying key drivers impacting approval workflows and enhancing tools and dashboards to surface actionable insights. This highly analytical and detail-oriented professional will have a strong background in data analytics, process improvement and executive-level reporting to drive process optimization.

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