Business Sys. Analysis Senior Specialist

Business process design and improvement Mapping customer journeys Analyzing, documenting and managing business requirements and providing functional assurance Workshop planning and facilitation Change planning and conducting impact assessment BA deliverables planning and management Building, managing and validating Requirements Traceability Understanding of delivery methodologies such as waterfall and agile Communications planning and management General understanding of business systems and networks Preparing user acceptance test scenarios and scripts Producing and presenting reports, business cases and other client deliverables Assisting with the creation of presentations and other materials for end user training. Interacting with clients, both internal and external, to supply information. Primary and secondary research gathering. Able to demonstrate experience of working as a business analyst in a major consultancy and the ability to demonstrate core consulting values An understanding of core telecommunication business processes and appreciation of telecommunication & media market trends Excellent client facing skills Working collaboratively with clients to deliver a first class service Experience and understanding of end to end system integration deliveries A sound approach to problem solving and can adapt rapidly to changing situations. A very high standards of written, spoken and presentation skills in English Knowledge of the change control process and the ability to analyze change to minimize impact on requirements and implementation Methodical, detail oriented, efficient, organized, resourceful, highly productive Exposure to IIBA's Business Analysis Body of Knowledge (BABOK) is an advantage Ability to understand the larger context of problems, opportunities, and needs Excellent analytical and problem solving skills Strong written and oral communication skills 5+ Years' relevant work experience in ServiceNow ITSM tool Experience with large scale System Integration Projects. Experience operating in an Agile / Scrum environment. Experience refining user stories and planning sprints Ability to demonstrate an engaging, professional behaviour while listening and communicating with clients at all levels