Business Sys. Analysis Senior Specialist

Must have 8+ years of IT experience, 2+ years in managing endpoint tools - Nexthink Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools - JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Exhibits passion and alignment with our vision, values & operating principles Strong Communication & Presentation skills Vendor Management Stakeholder management Demonstrates the ability to multi-task Exceptional listening abilities and detail oriented Ability to work in heterogeneous environment Demonstrates ability to succeed with the team Degree from a reputed educational institution 15 years of education is must Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stakeholders Participate in problem hunting sessions to identify opportunities in the environment Analytical skills to slice and dice the data per use case needs Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives. Responsible for customer/stakeholder relationship management Provide cross functional support Act as a liaison between vendor and client