Call Center Executive - US Outbound Sales (Voice Process)

Position:

Inside Sales Executive / Call Center Executive – US Outbound Sales

Location:

Work from Office only – Mohali (Punjab)

Shift:

US Night Shift (Pure Night Shift)

Working Days:

5 Days Working
(Weekly offs may fall on any 2 days of the week, including split offs, based on business requirements)

Key Responsibilities:

• Handle outbound sales calls for the US process
• Engage potential customers and drive sales conversions
• Build strong customer relationships through effective communication
• Understand customer requirements and provide appropriate solutions
• Handle objections professionally and close sales effectively
• Achieve individual and team sales targets
• Maintain high levels of customer satisfaction and service quality
• Collaborate effectively with team members and management to achieve business goals

Eligibility Criteria:

• Undergraduate or Graduate in any discipline
• Minimum 1+ years of experience in an International Call Center
• US process experience preferred
• Prior outbound sales experience is highly preferred
• Candidates must have experience in US/UK international voice process (Mandatory for experienced candidates)
• Freshers with excellent English communication skills and strong sales aptitude are also encouraged to apply

Required Skills & Competencies:

• Excellent English communication skills – C1 Level (Mandatory & Non-Negotiable)
• Strong sales acumen and convincing ability
• Customer-centric mindset
• Excellent objection handling skills
• Go-getter attitude with strong ownership mindset
• Ability to stay calm under pressure
• Strong team player
• Performance and target-oriented approach
• Flexibility to work extended hours and rotational offs as per business requirements
• Strong bias for action and result-driven mindset
• Stable career background with no frequent job changes preferred

Work Requirements:

• Pure Work from Office role
• No Work From Home option
• Candidates must be comfortable working permanent night shifts
• Must be flexible with shift timings and business requirements

What We Offer:

(Post process stability – after 1 to 2 months)

• Attractive Performance Bonus & High Incentive Structure
• Daily, Weekly & Monthly Rewards & Recognition Programs
• Excellent Work Culture
• Strong Company Policies & Employee Support Structure
• Growth-oriented and performance-driven environment