If "surety bond" did not ring an immediate bell, that is the problem and the opportunity.
Every year, thousands of crores of MSME working capital sits locked inside bank guarantees. It is the price businesses pay just to participate: to win a government tender, to bid for a corporate contract, to prove they will deliver. The bank guarantee is how Indian commerce builds trust. It is also slow, expensive and largely inaccessible to the small and mid -sized business that actually does most of the building.
A surety bond does the same job better. It is how a contractor proves to a project owner that they will deliver, without tying up their balance sheet to do it. It is the trust infrastructure that makes tendering work. And in a country running an infrastructure push of the scale India is, the category we are creating has the potential to move GDP, not just metrics.
We are building India's first full -stack surety bond platform for MSMEs, and we are only beginning to discover how far the use case goes. Every industry that runs on contracts, tenders and performance guarantees is a potential home for surety bonds. Every new use case is a new set of relationships to build: Insurers who underwrite the risk, Beneficiaries who accept the bond, Channel Partners who distribute it and MSMEs who finally have access to a tool their larger competitors have always had. This is not a market we are entering. It is a category we are creating.
We were founded in 2024 by serial entrepreneurs and industry veterans who have done this before (ex -founders of numberz, acquired by Chargebee), backed by global VCs and industry veterans, with platform partnerships already running across Government, leading Insurers, corporates and PSUs. We are digital -first and AI -savvy by design. We are also a company where a significant part of the growth happens in person: customer conversations, industry panels and rooms where the right people are making decisions about surety bonds for the first time. Marketing straddles both. The digital engine and the room where it is all being shaped.
We move at the pace of our change -the -world conviction.
At axiTrust, we are building India's leading technology -driven platform for Insurance Surety Bonds. As we scale, customer experience and operational excellence become just as important as sales.
We're setting up an outsourced contact centre to handle customer outreach, qualification, and relationship management. We need someone from our internal team who owns this engine end -to -end—not by making calls themselves, but by ensuring every process, every workflow, and every customer interaction continuously improves.
This role sits at the intersection of Operations, Product, Sales, and Customer Experience.
The outsourced contact centre is an extension of axiTrust—not a vendor.Your responsibility is to ensure that:
You'll become the single owner responsible for making the customer acquisition engine more efficient every week.
Your job is to ensure customer feedback becomes product improvements.
to ensure improvements move from idea to execution quickly.
? Bonus points
We're looking for someone who constantly asks:
If you naturally think in systems, enjoy improving workflows, and love building scalable operations, you'll thrive in this role.? Success Metrics
I.C.G.R.I.T. is how we work. These values were not written on a retreat and filed away. They have evolved with us over many months. We strive hard that they show up in every interaction, review, every offer letter and more importantly, in every Tuesday afternoon when the easy choice and the right choice are different.
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