C&I Implementation Manager, Affiliate Support - India (Fixed-term/Remote)

ABOUT GENERATION:

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries.

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country.

Position Overview:

Generation is in the midst of a period of growth and innovation, with plans over the next 18 months to dramatically increase the number of people we serve, deepen our existing partnerships around the world, and expand and enhance the global tools, curriculum, and offerings that help drive our mission forward. To meet this moment, we are expanding our team with a number of exciting global and regional opportunities.

The C&I Implementation Manager, Affiliate Support (India) plays a critical role in ensuring high‑quality learning experiences as programmes scale across one of Generation’s largest and most complex country operations. This role focuses on strengthening curriculum implementation, instructional quality, and delivery readiness, particularly for large, partnership‑driven programmes, so that growth consistently translates into strong program and learning outcomes.

This position concentrates on supporting quality assurance, implementation excellence, and instructional systems at scale. The person in this role works closely with India‑based programme and instructional leaders to ensure programmes are coherent, implementation‑ready, and aligned to learning standards before and during scale‑up.

Reporting to the Global C&I Lead, Affiliate Support, the role also serves as a key point of connection between India, Regional, and Global teams. By translating local implementation realities into clear inputs, and bringing global tools and guidance to life in the Indian context, the role helps ensure support is coordinated, practical, and responsive.

This is a hands-on role for a learning and teaching professional who is motivated by impact at scale, comfortable operating at the intersection of instructional quality and programme operations, and excited to support innovation, including the thoughtful integration of AI‑enabled learning tools.

This is a Fixed-Term, remote role in which we plan to interview from mid-late May.  This role will run approximately from June, 2026 through mid-April, 2027. 

Location:

This role is based in Delhi, India, with a hybrid work model requiring approximately two days per week in the office. Domestic travel within India of up to 25% may be required to support programme launches, implementation, and partner engagement.

Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds.

Key Accountabilities & Responsibilities:

Instructional Quality at Scale (30%)

• Support the use of instructional quality frameworks, standards, and tools to monitor, assess, and strengthen learning and teaching across programmes.


• Collaborate with the C&I Lead, Affiliate Support and country team to establish a process for Senior Instructional Coach (IC) selection, onboarding, and ongoing development, including documentation of standard operating procedures (SoPs). 


• Leverage instructional quality data (e.g., Torsh, Canvas, in-class surveys and feedback) to strengthen learning and teaching quality at scale.


• Identify patterns, trends, and areas of risk or opportunity across programmes, and support C&I Lead, Affiliate Support and country team in problem‑solving and continuous improvement.


• Help ensure instructional quality systems are practical, consistently applied, and fit for India’s scale and delivery complexity, while continuing to raise the bar toward global standards.

Learning Innovation & Tools (30%)

• Support the adoption and scaling of learning innovation and AI‑enabled tools, ensuring they strengthen learning quality and instructional effectiveness.


• Develop tool implementation guides (e.g. Torsh) tailored to the Indian context that clearly defines stages of maturity and pathways toward a gold‑standard implementation.


• Support instructional and delivery teams in understanding how tools fit within existing instructional expectations, roles, and quality frameworks.


• Partner with country and global teams to adapt tools for language, cultural nuance, delivery realities, and implementation risk, particularly during pilots and early rollouts.


• Surface insights and learnings from innovation efforts to inform refinement, scale decisions, and future instructional enablement work.

Curriculum Advisory & Implementation Readiness (25%)

• Provide curriculum advisory support during new program development to ensure readiness for implementation.


• Conduct curriculum spot checks, pilot reviews, and implementation readiness assessments to ensure programmes are instructionally sound before they scale across partners, states, or locations.


• Identify when curriculum revisions or refinements may be required to protect learning quality, and support the country team in coordinating next steps with the appropriate owners.

Stakeholder Management (15%)

• Act as a primary point of contact between India and Global C&I teams.


• Translate local implementation realities into clear, actionable inputs for global teams, and help adapt global guidance for the Indian context.

• Support coordinated, predictable C&I engagement for India.


• Build strong working relationships across instructional, programme, operations, and data teams to ensure learning quality considerations are embedded in delivery decisions.

Required Experience And Skills:

• 3+ years of experience in adult learning, instructional quality, programme implementation, or workforce development environments, ideally in large‑scale contexts.


• Strong grounding in instructional quality and teaching practice, including experience using data and observation tools to strengthen learning outcomes.


• Experience managing curriculum design and revision work, including partnering with curriculum design teams and subject‑matter experts to ensure quality and readiness for scale.


• Proven ability to work effectively across functions and levels, influencing without direct authority and navigating complex stakeholder environments.


• Experience developing guidance or SOPs that enable consistent practice across teams or geographies.


• Comfort operating at the intersection of quality, operations, and scale, balancing rigor with real‑world delivery constraints.


• Strong analytical and problem‑solving skills, with the ability to identify patterns, surface insights, and support teams in taking action.


• Excellent communication skills in English; ability to translate between instructional intent and operational reality.


• Experience working in India in complex, fast‑growing programme contexts.


• Domestic travel within India of up to 25% required to support programme launches, implementation, and partner engagement.

Strongly Preferred

• Experience supporting the adoption of AI‑supported learning tools in live delivery environments.


• Proficiency in Hindi and other regional languages (e.g. Tamil, Marathi).

***Please apply with your English resume, thank you***