Cash Application

Overview -

The Cash Application Associate is responsible for accurately applying incoming payments to customer accounts, ensuring timely and precise reconciliation of financial transactions. This role supports the Accounts Receivable function by maintaining clean, up‑to‑date customer ledgers and collaborating closely with internal teams to resolve discrepancies.

Key Responsibilities

• Process and apply daily customer payments, including checks, ACH, wire transfers, and lockbox activity.

• Reconcile payment batches and ensure all remittance information is accurately recorded.

• Process high volume of credit card payments received from customers, including Xipay daily reconciliation and troubleshoot credit card settlement failures.

• Prepare and apply customers’ write offs and tax credits in coordination with Collection team

• Research and resolve unapplied or misapplied cash, short pays, and unidentified payments.

• Communicate with customers, sales teams, and internal departments to obtain missing remittance details or clarify payment issues

• Maintain accurate and organized documentation for audit and reporting purposes.

• Monitor customer accounts to ensure balances are current and discrepancies are addressed promptly.

• Support month‑end closing activities by preparing reports and assisting with account reconciliations.

• Identify process improvement opportunities to enhance efficiency and accuracy within the cash application workflow.

Requirements

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in Accounting, Finance, or related field preferred.

• Experience in accounts receivable or cash application is strongly preferred.

• Strong attention to detail and high level of accuracy in data entry.

• Proficiency with ERP systems and Microsoft Excel.

• Excellent communication and problem‑solving skills.

• Ability to work independently, manage multiple priorities, and meet deadlines.