Cash Management

Company : Exl

Job Type : Full Time

Noida, India

Job Description - Cash Management

Description

Must have an experience of managing a team size of 10

Provide coaching, feedback, and ongoing training to team members to enhance performance

Effectively manage queue and balancing of work loads

Monitor team performance metrics, on all types of work and able to review and shared feedback and mitigation plan

Ensure that the guidelines are followed as per standard procedures

Exception handling query from customer for which they called and able to provide a solution withing a short timeframe.

Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.

Must have good understand of refund process and able to help customer with their legal refunds within define TAT and providing them right information on the refund status.

Ensure that the quality of the transactions is in compliance with predefined parameters

Should review and provide feedback on SOP’s and Governance deck and MI reporting

Responsibilities

Foster a positive and collaborative team culture that promotes open communication and mutual respect

Adherence to laws and best practices in regard to dealing with customers and their data including PII/Financial etc

Good communication both written and verbal

Good knowledge of collections strategy and client management experience

Knowledge of multiple ERP systems will be an added advantage.

Good decision-making skill.

Committed to achieving specific objectives and takes ownership for accomplishing them.

Effectively balances quality, customer service and productivity standards

Ability to prioritize & multi-task

Exhibits meticulous attention to detail

Excellent problem solving & analytical skills

Act as liaison between team members and management & bring issues/concerns to management

Qualifications

Graduate in accounts. B. Com Hons is preferred

Minimum 6 years to 8 years of experience in an international OTC and R2R process from Retail industry

System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage

Must have client management experience and experience of managing a team size of 10 members

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Cash Management

Job Description - Cash Management

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