CBS-BMC-Communications and Engagement - Associate Director

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

Discipline Internal Communications

Role Type  Communications and Engagement lead

The opportunity

The position is within EY Brand, Marketing and Communications (BMC) in GDS (Global Delivery Services) team and will be aligned to the Communications and Engagement (CE) pillar. As an Associate Director, you will be in the senior-most rank in the team, instrumental in delivering on the strategic priorities of EY CE and other initiatives. You will work closely with the BMC in GDS CE Pillar Leader and the EY global CE Strategy and Planning lead, contributing to the execution of strategic, firm-wide, integrated communications plans/campaigns/initiatives that connect colleagues to EY’s strategy, vision, and culture. You will support the strategic and operational aspects of the pillar, including working with clients and team members.

Your key responsibilities

• Support the evolution of our internal communications infrastructure towards a more digital engagement model


• Understand the business and employee needs to utilize the right communications tools and channels for engagement, awareness, and collaboration


• Support strategy and delivery of high-quality communications, including drafting content, via a range of channels - including video, webcasts, newsletters, intranet, e-mail, digital design, and enterprise social media – working with CE colleagues.


• Collaborate with Communications and Engagement Pillar clients – Global, Area, and Function CE leadership to understand their communications needs and expectations


• Assist global leaders in achieving the CE strategic objectives and transformation goals


• Build and maintain business relationships with regional and global stakeholders, providing communications support and advice on GDS capabilities


• Partner with communications heads to align internal communications with all relevant tools and processes


• Ensure accuracy, clarity, and consistency across all internal and executive communications


• Contribute to the operational excellence of the Communications and Engagement Pillar through support in resourcing, capacity management, quality management, and efficiency goals


• Support innovation and process streamlining within the pillar, keeping clients’ requirements in mind


• Support a culture of agile ways of working


• Develop and maintain positive relationships and high levels of engagement with stakeholders


• Contribute to leading practices within the pillar and share knowledge with the team


• Support performance reviews and talent management processes

Skills and attributes for success

• Expertise in internal communications


• Strong communication skills, both written and verbal, at all levels within the organization


• Strategic thinking and ability to identify opportunities and create impact


• Ability to work independently and adapt to a dynamic working environment


• Strong interpersonal skills and experience in client relationship management


• Innovative thinking with a solutions-focused approach


• Global mindset and cultural agility

To qualify for the role, you must have

• Approximately 12-15 years of relevant experience


• Demonstrated knowledge and skills in communications and engagement


• Graduate degree – preferably in English literature, Mass communication, Journalism, or related fields

Ideally, you’ll also have

• Experience in advising senior stakeholders


• Business acumen to understand leadership strategy and translate it into deliverables


• Knowledge of global business fundamentals, competitive analysis, and cross-cultural sensitivities

Technologies and Tools

• Proficiency in MS Office – Word, PowerPoint, and Excel


• Familiarity with Content CMS, communications analytics, video scripting, SharePoint, Viva Engage is desirable

What we look for

• Creative Quotient


• Communication Skills (Comprehend, Verbal & Written)


• Listening Skills


• Result Oriented


• Time Management


• Customer Focus


• Personal Learning & Development


• Planning and Organizing

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.

We are reshaping careers at EY by supporting increasingly diverse career journeys, empowering you to build your career and proactively seek out the experiences that will help you go further.

What you can expect:

• Drive your career
  
  
  
  • Success as defined by you. Your passion amplified by our purpose. Solving the world’s toughest challenges while building a better working world, together.
  
  
  • We provide the scale, teams and the tech. We'll show you what’s possible, so you’ll see opportunities where others see challenges.
  
  
  • With our help, you can make a meaningful impact, your way.
  
  
  • We provide a foundation for you to create and personalize your career, with success defined by you.
  
  
  
  


• Manage your performance
  
  
  
  • Connect with each other through better conversations,
  
  
  • Find out how we support your career and growth
  
  
  • We recognize your contributions and efforts to team and serve our clients throughout the year.
  
  
  
  


• Varied experience
  
  
  
  • Challenge the way you experience the world.
  
  
  • Multicultural thinking, teaming and working are at the heart of our shared success.
  
  
  
  

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