CEDA -TMS - ICA - Integrations & Middleware - Senior Associate - Operate

Job Title: Senior Associate – Integrations & Middleware Analyst (UKG / Infor ION) 

Line of Service: Managed Services 
Industry/Sector: Healthcare 
Specialism: Integration & Middleware Engineering 

Management Level 

Senior Associate 

Job Description & Summary 

A career within PwC Managed Services will provide you with the opportunity to support clients in running enterprise integrations and middleware platforms, enabling seamless data flow, system interoperability, and resilient digital operations. 

As a Senior Associate, you will support integration ecosystems across UKG and Infor CloudSuite Financials, including UKG Integration Hub, APIs, SFTP-based data exchanges, and Infor ION/IPA workflows. You will ensure secure, reliable, and SLA-driven integration operations, supporting critical interfaces such as banking systems, EHR platforms, and downstream enterprise applications. You will also contribute to incident resolution, integration enhancements, and transition from incumbent environments. 

Responsibilities 

As a Senior Associate, you’ll work as part of a team of problem solvers helping clients solve complex technical challenges. Specific responsibilities include: 

• Provide L2/L3 support for integrations and middleware platforms (UKG Integration Hub, APIs, SFTP, Infor ION/IPA)  

• Monitor and troubleshoot interface failures, data transmission errors, and workflow issues  

• Manage and maintain API integrations (REST/SOAP), file-based integrations (SFTP), and event-driven workflows  

• Support end-to-end data flows across HR, Payroll, Finance, Banking, and EHR systems  

• Perform integration configuration, mapping updates, and minor enhancements  

• Ensure data integrity, reconciliation, and error handling across systems  

• Maintain integration documentation, runbooks, and operational procedures  

• Support secure data exchange, encryption, and compliance (PII/PHI handling)  

• Participate in transition, knowledge transfer, and stabilization from incumbent vendor  

• Identify opportunities for automation, monitoring improvements, and integration optimization  

Skills and Experience 

• 4–8+ years of experience in integration and middleware support  

• Hands-on experience with:  

• UKG Integration Hub / Boomi / similar iPaaS tools  

• Infor ION / IPA workflows (preferred)  

• API integrations (REST, SOAP)  

• File-based integrations (SFTP, flat files, XML/JSON)  

• Strong understanding of:  

• System integration patterns (batch, real-time, event-driven)  

• Data mapping, transformation, and error handling  

• End-to-end enterprise data flows (HR ↔ Finance ↔ external systems)  

• Experience in SLA-driven managed services environments and ticketing tools  

• Knowledge of data security, encryption, and compliance (PII/PHI)  

• Strong analytical and troubleshooting skills  

Preferred Knowledge/Skills 

• Experience integrating with banking systems (payments, payroll files) and EHR/healthcare platforms  

• Exposure to UKG HR/Payroll and Infor CSF ecosystems  

• Familiarity with cloud integration platforms and monitoring tools  

• Experience in transition and managed services delivery models  

PwC Professional Skills and Responsibilities 

PwC Professional skills and responsibilities for this management level include but are not limited to: 

• Apply a structured problem-solving approach to integration and data flow issues  

• Use feedback and reflection to enhance technical and domain expertise  

• Handle and analyse sensitive enterprise data responsibly and securely  

• Communicate effectively with stakeholders across HR, Finance, and IT teams  

• Uphold PwC’s code of ethics and business conduct, ensuring secure and compliant operations