Center Head Coworking

1. Revenue & Sales (Primary KPI)

• Own occupancy targets and monthly revenue for the center
  
• Handle walk -ins, conduct client tours, and deliver workspace demos
  
• Convert inbound and outbound leads into paying members — individuals, startups, and team accounts
  
• Manage pricing discussions, negotiations, and deal closures within defined thresholds
  
• Build and maintain a healthy local sales pipeline through CRM discipline
  

2. Growth & Lead Generation

• Generate new leads via local outreach, cold visits, and B2B networking
  
• Build partnerships with local startups, SMEs, consultants, and professional communities
  
• Plan and execute events, workshops, demo days, and networking sessions
  
• Drive local marketing initiatives and provide direction for social media presence
  

3. Operations & Facility Management

• Ensure smooth day -to -day functioning of the center across all touchpoints
  
• Supervise housekeeping, security, and maintenance staff
  
• Manage vendors — internet, electricity, HVAC, furniture, pantry, AMC contracts
  
• Ensure zero downtime on critical services (WiFi, power backup, access control)
  
• Maintain consistent standards of cleanliness, ambience, and infrastructure quality
  

4. Finance & Collections

• Manage billing, invoicing, and collections from all member accounts
  
• Track operational expenses and identify cost optimization opportunities
  
• Monitor center -level P&L, contribution margin, and unit economics
  
• Reconcile petty cash, vendor payments, and member dues
  
• Coordinate with the central accounts team for reporting, GST inputs, and compliance
  

5. Customer Experience & Retention

• Own end -to -end onboarding for new members
  
• Serve as the single point of contact for member issues, requests, and escalations
  
• Build strong member relationships and drive community engagement
  
• Track satisfaction, NPS, and proactively work on retention and renewals
  

6. Reporting & Performance Tracking

• Track and report core metrics:
  • Occupancy %
    
  • Revenue per seat
    
  • Lead -to -conversion ratio
    
  • Cost per seat
    
  • Member churn and renewal rate
    
• Share daily and weekly performance reports with leadership
  
• Continuously identify and execute initiatives to improve center performance
  

7. Team Management

• Supervise the Operations Executive and on -ground support staff
  
• Allocate daily responsibilities, monitor task completion, and review performance
  
• Ensure discipline, attendance, grooming standards, and productivity of the team
  

8. Issue & Escalation Management

• Handle critical incidents — internet downtime, power failures, member complaints, security issues
  
• Ensure rapid resolution with minimal disruption to members
  
• Maintain documented backup plans and SOPs for essential services
  

9. Compliance & Documentation

• Maintain member agreements, KYC, and renewal documentation
  
• Ensure timely and accurate invoicing and record -keeping
  
• Coordinate with finance and legal teams on statutory and compliance matters
  

Requirements

Qualifications

• Graduate in any discipline (BBA / B.Com / B.Tech / MBA preferred)
  
• 1–2 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer -facing operations role
  
• Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
  

Functional Skills

• Strong sales orientation with a proven ability to close B2C / B2B deals
  
• Working knowledge of finance basics — invoicing, collections, P&L tracking, expense management
  
• Vendor management and negotiation skills
  
• Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows
  
• Excellent communication skills in English and Hindi
  

Behavioral Attributes

• Hands -on, on -ground operator — not a desk -bound manager
  
• Strong ownership mindset with ability to juggle multiple priorities
  
• Solution -oriented, proactive, and resilient under pressure
  
• High standards on hospitality, attention to detail, and member experience
  
• Comfortable in a fast -paced, founder -led startup environment