Central Program Manager / Trainer

Role: Central Program Manager / Trainer

The Central Program Manager will be responsible for central program management, city expansion, operational excellence and cross-functional coordination for Amron Assist.
The role will work closely with the Operations, Supply, HR, Finance, franchisees and other stakeholders to ensure smooth execution, standardization and scalability of the program.
The role will act as a central point of ownership for new city launches, operational
issues, process development and new initiatives/pilots.

Key Responsibilities
1. City Expansion & Launch
 Support the launch and expansion of Amron Assist into new cities.
 Coordinate with franchisees and internal teams to ensure operational readiness
before launch.
 Establish initial processes, manpower, supply and operational requirements for new
cities.
 Monitor the initial phase of operations and identify opportunities to streamline and
stabilize city-level operations.
2. Performance Monitoring, Escalation & RCA
 Monitor key operational metrics including customer satisfaction, ratings, service
quality, turnaround time and other relevant KPIs.
 Identify performance gaps, recurring issues and operational escalations.
 Drive Root Cause Analysis (RCA) for major and recurring issues and ensure
corrective and preventive actions are implemented.
 Track closure of action items and ensure issues are resolved within defined
timelines.
3. SOP, Process & Training Documentation
 Develop and standardize processes, SOPs, guidelines and operational
checklists for ground teams.
 Create and maintain training and process documentation for franchisees, marshals,
technicians and other operational stakeholders.

 Ensure processes are effectively communicated, trained and implemented on the
ground.
 Continuously improve processes based on operational learnings and feedback.
4. New Pilot & Program Ownership
 Take end-to-end ownership of new pilots and operational initiatives related to
Amron Assist.
 Coordinate with relevant teams to define requirements, execute the pilot, monitor
performance and evaluate outcomes.
 Ensure successful transition of proven pilots into standard operating processes.
 Act as the central program owner until the initiative is stabilized and handed over to
the respective operational team.
5. Cross-functional Stakeholder Coordination
 Coordinate with Operations, Supply, HR, Finance, franchisees, manpower
agencies and other stakeholders to ensure smooth program execution.
 Identify dependencies and proactively resolve cross-functional issues.
 Ensure timely communication, follow-ups and closure of critical operational
requirements.
6. Manpower Payment Coordination
 Coordinate with third-party manpower agencies, HR and Finance for monthly
deployment and payroll-related processes for marshals.
 Ensure attendance/deployment data and other required inputs are accurately
consolidated and shared within timelines.
 Track the monthly payment cycle and ensure timely release of marshal
payments/salaries.
 Resolve discrepancies or payment-related issues by coordinating with the concerned
agencies and internal stakeholders.

Key KRAs
 Successful launch and stabilization of new cities
 City launch readiness and operational streamlining
 Customer satisfaction, ratings and key operational metrics
 Timely RCA and closure of recurring operational issues
 SOP, process and training documentation
 Successful execution and scale-up of new pilots
 Cross-functional issue resolution
 Timely and accurate marshal payroll/payment coordination
 Standardization and scalability of Amron Assist operations

Ideal Candidate
 5–8 years of experience, preferably in program management, operations,
automotive services, mobility, fleet, franchise operations or a similar field.
 Strong experience in program/project management and cross-functional
stakeholder coordination.
 Good understanding of ground-level operations and ability to translate processes into practical SOPs.
 Strong analytical and problem-solving skills, including RCA and performance
management.
 Ability to independently own and drive new initiatives/pilots from concept through
implementation.
 Strong communication, coordination and follow-up skills.
 Comfortable working in a fast-paced, multi-city operating environment.
 Willingness to travel for city launches and operational requirements.