Change Manager

The role of Change Manager is to control changes in a standardized manner in relation to a organizations policies, procedures and plans while ensuring minimal impact upon customers.

RESPONSIBILITIES

• Decides who is invited to CAB meetings
• Convenes and chairs CAB meetings
• Convenes and chairs CAB/EC meetings
• Manages Urgent RFCs through the life cycle
• Approves and authorizes Urgent RFCs
• Analyzes Change records to determine any trends or apparent problems that occur
• Identifies and documents changes that by-pass the Change Management process and provides
• information to the Change Process Owner to address compliance requirements
• Management Reporting – KPIs
• Assists the Process Owner in identifying and prioritizing process improvements
• Ensures adherence to the process
• Approves or rejects applications for Standard Pre-Approved Changes (SPACs) after CAB review
• Conducts Post Implementation Reviews
• Approves acceptable changes endorsed by the CAB or Senior Management for Significant and
• Major changes
• Initiates and facilitates Senior Management meetings for Major RFC reviews
• and endorsement

Skills

• Communication skills
• Organizational skills
• Facilitation skills
• Knowledge of organization
• Leadership skills
• Influential
• Business savvy
• Project management skills
• Understanding of statistical and analytical principles and processes
• Presentational skills
• Ability to interact successfully with the business and IT
• Negotiating skills
• General Technical knowledge
• General Financial skills