Change Manager

Join our Team

Ericsson is proud to announce an exciting new opportunity for a Change Manager. This dynamic role involves controlling the implementation of changes within our customers' infrastructure and ensuring any necessary modifications are executed accurately and efficiently. By operating with standard procedures, the successful candidate will guarantee minimal or negligible impact on the customer's services.

What will you do 
    Total of 10-15 years of experience .
    Leads the development, deployment, awareness, implementation and compliance of Change Management process for allocated accounts
    Facilitates Change Advisory Boards (CAB) meetings & Head the CAB consisting representative from SRF, Assurance teams, D&P, Engineering and MSIP for respective account/customer.
    Participates in internal and external Governance meetings and present Change Management performance.
    Drives initiatives and automations to improve process performance
    Open for rotational shift .
    Must have ITIL certification .

The skill you bring 
    Ensure that MSTOP guidelines and supporting work instructions are available to carry out Change Management process for allocated accounts.
    To ensure process documentation for all changes in customer’s network are in line with Global directive.
    Ensure adequate levels of process awareness
    Ensure that all change requests are logged on RFC/OneTM forms.
    Ensure CRs are correctly classified as per MSTOP guidelines.
    Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
    Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
    To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
    Ensure that decisions taken by the CAB are documented and communicated.
    Ensure successful execution of CR’s.
    Must have knowledge of Ericsson :BSS , Service Layer , Core Access - Service Views and other vendor equipment .
    Should have high level Network Topology skills (GSM , WCDMA , LTE)
    Must have knowledge of infrastructure and customer tools .
    To facilitate customer requirements for new and revision in existing change request and their delivery.
    Ensure that concerned stake holders are adhering as per SLAs definitions.
    Ensure the Change Management compliance as per Ericsson security and audit guidelines.