Channel Operations Specialist/CMT

Join a dynamic IoT company that values collaboration, process excellence, and operational efficiency. If you enjoy organizing, supporting partners, and ensuring smooth execution of initiatives, this could be the perfect role for you!

Requirements

What You'll Do:

• Support the rollout of new initiatives and programs for channel partners
  
• Coordinate partner requests, inquiries, and support tickets to ensure timely resolution
  
• Maintain communication and follow-ups with partners to foster strong relationships
  
• Prepare reports and track key operational metrics
  
• Collaborate with internal teams to improve processes and support business objectives
  
• Help manage schedules and ensure timely execution of partner-related activities
  

What We're Looking For:

• Strong communication skills: Clear and professional English (spoken and written)
  
• Organized and detail-oriented: Able to manage multiple tasks and priorities effectively
  
• Customer/partner-focused: Able to provide excellent support and maintain positive relationships
  
• Tech-savvy: Comfortable using CRM platforms or partner management systems, with hands-on experience in Zen-desk or similar ticketing platforms
  
• Problem-solving skills: Able to handle requests and issues efficiently
  
• Prior experience in channel operations, partner support, or related roles is preferred (2+ years)
  
• Self-motivated and proactive: Able to work independently and suggest improvements
  

Benefits