Chat Support - US / India

Responsibilities

• Interact with users through a series of actions and answer all queries, resolve issues via chat.


• Maintain and update records for daily queries and escalation.


• Support the roll-out of new application features.


• Troubleshoot systems, network problems, diagnosing and solving software issues at users' end.


• Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.


• Assist with high severity requests or issue escalations as needed.

Requirements

• Must be a graduate in any stream. 


• Effective written and spoken English communication skills.


• Must be Articulate and Spontaneous in Active conversations to handle tough situations.


• Ability to recognize the sensitive nature of issues and maintain confidentiality.


• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.


• The willingness and curiosity to learn new environments and develop new skills.


• A high degree of intensity, follow-through, and collegiality.


• Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.


• Ability to thrive in high-demand, high-pressure situations.


• Should be flexible in working on the US- Time Zone.

Benefits/Perks:

1. Attractive pay scale


2. Mediclaim benefits -Employeee+Spouse+2Childrens+Parents


3. Infinite Leave's availability post confirmation (T & C apply)


4. Flexible working hours & Hybrid work model


5. Saas Product based experience