Chief Information Officer (CIO)

The CIO will be responsible for defining and executing
Loom Solar's overall technology, digital transformation and information
systems strategy.

The CIO will work closely with the CEO and business
leaders to identify where technology can:

• Increase
  revenue
  
• Improve
  employee productivity
  
• Reduce
  operating costs
  
• Improve
  customer experience
  
• Strengthen
  dealer and distributor relationships
  
• Automate
  business processes
  
• Improve
  manufacturing efficiency
  
• Improve
  inventory and working-capital management
  
• Create
  real-time management visibility
  
• Reduce
  dependency on individuals
  
• Enable
  Loom to scale rapidly without proportionately increasing manpower
  

Key Responsibilities

1. Technology Strategy

• Develop
  Loom Solar's 3–5 year technology roadmap aligned with business objectives.
  
• Build a
  scalable technology architecture capable of supporting rapid business
  growth.
  
• Identify
  opportunities for automation, AI, analytics and digital transformation.
  
• Establish
  technology standards, governance and security policies.
  
• Evaluate
  and adopt emerging technologies relevant to solar, manufacturing,
  distribution and retail.
  

2. Digital Transformation

Lead the transformation of Loom from manual
processes to digital processes.

Key areas include:

Sales → Dealer → Customer → Order → Production →
Dispatch → Installation → Service → Payment

• Digitize
  workflows across departments.
  
• Eliminate
  unnecessary Excel/manual reporting.
  
• Automate
  approvals and repetitive activities.
  
• Create
  digital workflows with clear ownership and accountability.
  
• Build a
  single source of truth for business information.
  

3. Business Applications

Own and optimize the company's technology ecosystem,
including:

• ERP
  
• CRM
  
• Dealer
  management system
  
• Sales-force
  automation
  
• Manufacturing
  systems
  
• Inventory
  and warehouse systems
  
• Finance
  systems
  
• HRMS
  
• Customer
  service systems
  
• Partner
  portals
  
• Consumer
  applications
  
• Analytics
  and BI platforms
  
• E-commerce
  platforms
  
• Lending/financing
  technology
  
• Service
  and installation platforms
  

The CIO will ensure that these systems are integrated
rather than operating as independent applications.

4. Sales & Dealer Technology

Build technology to support Loom's large dealer and
sales network.

The CIO should enable:

• Dealer
  onboarding
  
• Dealer
  KYC
  
• Dealer
  enquiry management
  
• Lead
  allocation
  
• Sales-force
  tracking
  
• Dealer
  ordering
  
• Inventory
  visibility
  
• Pricing
  visibility
  
• Scheme
  management
  
• Incentive
  calculation
  
• Dealer
  performance dashboards
  
• Dealer
  credit limits
  
• Payment
  tracking
  
• Dealer
  reactivation
  
• Territory
  management
  
• Competition
  price tracking
  
• Dealer
  communication
  

The objective is to make every salesperson, dealer and
distributor more productive through technology.

5. Customer Technology

Build a superior digital customer journey from enquiry
to installation and after-sales service.

Technology should enable:

Lead → Qualification → Quotation → Financing →
Order → Installation → Commissioning → Warranty → Service

Develop and improve:

• Consumer
  app/portal
  
• Lead
  management
  
• Online
  quotation
  
• Solar
  system configuration
  
• Financing
  application
  
• Installation
  tracking
  
• Warranty
  registration
  
• Service
  requests
  
• Customer
  communication
  
• Customer
  feedback
  
• Referral
  and influencer programs
  

6. Data & Business Intelligence

Create a real-time management information system for the CEO and leadership team.

Build dashboards covering:

• Revenue
  
• Sales
  
• Dealer
  productivity
  
• Dealer
  activation
  
• Inventory
  
• Production
  
• Dispatch
  
• Gross
  margin
  
• Working
  capital
  
• Collections
  
• Customer
  acquisition
  
• Service
  
• Employee
  productivity
  
• Manufacturing
  efficiency
  
• Project
  execution
  

The CIO should make "data before
opinion" a core management principle.

7. Artificial Intelligence & Automation

Develop an AI roadmap for Loom Solar.

Potential applications include:

• AI
  sales assistant
  
• AI
  customer support
  
• AI
  dealer support
  
• Lead
  scoring
  
• Sales
  forecasting
  
• Demand
  forecasting
  
• Inventory
  optimization
  
• Production
  planning
  
• Predictive
  maintenance
  
• Pricing
  intelligence
  
• Collection
  prediction
  
• Employee
  productivity analytics
  
• Automated
  MIS
  
• Management
  reporting
  
• AI-powered
  knowledge management
  

The CIO should continuously identify processes where AI
can replace repetitive human work.

8. Manufacturing Technology

Work with the manufacturing team to build a
technology-enabled factory.

Focus areas:

• Production
  planning
  
• MES
  
• OEE
  monitoring
  
• Quality
  tracking
  
• Machine
  monitoring
  
• Predictive
  maintenance
  
• Raw-material
  planning
  
• Warehouse
  automation
  
• Barcode/RFID
  
• Production
  traceability
  
• Energy
  monitoring
  
• Real-time
  production dashboards
  
• Quality
  analytics
  

The objective is to move toward a smart factory
environment.

9. Supply Chain & Inventory

Build technology systems for end-to-end supply-chain
visibility.

The CIO will work with operations to improve:

• Demand
  forecasting
  
• Procurement
  planning
  
• Raw-material
  availability
  
• Finished-goods
  inventory
  
• Warehouse
  management
  
• Dispatch
  planning
  
• Logistics
  tracking
  
• Dealer
  stock visibility
  
• Slow-moving
  inventory identification
  
• Working-capital
  optimization
  

10. Finance & Lending Technology

Support Loom's financing marketplace and financial
ecosystem.

Technology should enable:

• Customer
  credit applications
  
• Multiple
  NBFC integrations
  
• Loan
  eligibility
  
• Digital
  documentation
  
• Application
  tracking
  
• Loan
  disbursement tracking
  
• EMI/payment
  status
  
• Dealer
  financing
  
• Reconciliation
  
• Fraud
  detection
  
• Customer
  consent and data security
  

11. Cybersecurity & Data Protection

Own the company's cybersecurity framework.

Responsibilities include:

• Data
  protection
  
• Access
  management
  
• Identity
  management
  
• Cybersecurity
  monitoring
  
• Backup
  and disaster recovery
  
• Business
  continuity
  
• Application
  security
  
• Vendor
  security
  
• Employee
  security awareness
  
• Compliance
  with applicable data-protection regulations
  

12. Technology Organization

Build a high-performance technology team covering:

• Enterprise
  applications
  
• Product
  management
  
• Software
  development
  
• Data
  & analytics
  
• AI
  
• Cybersecurity
  
• Infrastructure
  
• IT
  support
  
• Automation
  
• Business
  intelligence
  
• Digital
  transformation
  

Create a culture of ownership, speed, innovation
and business impact.

CEO-Level Expectations

The CIO will not be measured simply by:

"How well IT is running."

The CIO will be measured by:

"How much technology improves Loom Solar's
business."

The CIO should continuously answer:

1. How can
   technology increase sales?
   
2. How can
   technology increase employee productivity?
   
3. How can
   technology improve dealer productivity?
   
4. How can
   technology reduce cost?
   
5. How can
   technology improve customer experience?
   
6. How can
   technology reduce working capital?
   
7. How can
   technology improve manufacturing efficiency?
   
8. How can
   technology improve management visibility?
   
9. What
   work can be automated?
   
10. What
    can AI do better, faster or cheaper?
    

Key Performance Indicators (KPIs)

Business KPIs

• Technology-driven
  revenue contribution
  
• Revenue
  per employee improvement
  
• Cost
  savings through automation
  
• Productivity
  improvement
  
• Digital
  adoption %
  

Adoption KPIs

• Employee
  digital adoption
  
• Dealer
  digital adoption
  
• Sales-app
  adoption
  
• Customer-app
  adoption
  
• Digital
  transaction %
  

Automation KPIs

• Number
  of processes automated
  
• Man-hours
  eliminated
  
• Reduction
  in manual reporting
  
• Reduction
  in process turnaround time
  

Data KPIs

• Dashboard
  adoption
  
• Data
  accuracy
  
• Real-time
  reporting coverage
  
• Reduction
  in MIS preparation time
  

Technology KPIs

• System
  uptime
  
• Application
  performance
  
• Cybersecurity
  incidents
  
• Critical
  system downtime
  
• Technology
  project delivery %
  

Business Transformation KPIs

• Reduction
  in cost-to-serve
  
• Reduction
  in order-to-cash cycle
  
• Reduction
  in lead-to-order time
  
• Reduction
  in inventory days
  
• Improvement
  in dealer productivity
  
• Improvement
  in customer satisfaction
  

Requirements

We are looking for a business-oriented technology leader
who has:

• 10+
  years of technology leadership experience
  
• Experience
  leading large-scale digital transformation
  
• Experience
  managing ERP/CRM/business applications
  
• Strong
  understanding of data and analytics
  
• Exposure
  to AI and automation
  
• Experience
  scaling technology in a high-growth organization
  
• Strong
  understanding of business processes
  
• Experience
  managing technology teams and external partners
  
• Strong
  cybersecurity and IT governance knowledge
  
• Excellent
  stakeholder-management skills
  
• Ability
  to work directly with the CEO and business leadership
  

Benefits

Work
Timing                 :           10:00 am to 7:00 pm (Monday to
Saturday)

Education                     :           MBA/Computer Science

Address                        :           Loom Solar Pvt Ltd (14/4 Mathura Road, Faridabad 121003)

Contact                         :           Muskan Singh

Gender                         :           Male / Female

Job
Type                      :           Full Time

Job
Location                 :           Faridabad

Industry
Type                :           Renewable Solar Energy

Pay
Types                    :           Fix Pay and Performance Incentives

Support                        :           [email protected]